Re: [otrs] get email address from email Body and add as ContactID

Hi, * ProfitGrabber Support* schrieb: We have customers submit questions to a form on our website. These submissions get emailed to the email account (POP3) that OTRS pulls in. Since these emails are from the form, they get the forms email address marked as the ContactID. The customers em

Re: [otrs] New Ticket Verification

Hi, dohboy schrieb: Hello, I am having an issue where I receive a large number of phony support requests on my incoming otrs email address. I don't want to call them 'spam' but a legitimate customer seems to abuse the system by forwarding and duplicating issues many many many times. It tak

[otrs] How? Show 'create_time' from customer_user table in admin interface?

Hello. How to show in the 'Customer' in admin interface, the 'create_time' field from customer_user table? I know that adding that field in 'Map' in Config.pm creates a 'Column...specified twice' error when trying to create a new account, even though it appears to work since that field does

[otrs] get email address from email Body and add as ContactID

We have customers submit questions to a form on our website. These submissions get emailed to the email account (POP3) that OTRS pulls in. Since these emails are from the form, they get the forms email address marked as the ContactID. The customers email address is in the body of the email, as it

[otrs] New Ticket Verification

Hello, I am having an issue where I receive a large number of phony support requests on my incoming otrs email address. I don't want to call them 'spam' but a legitimate customer seems to abuse the system by forwarding and duplicating issues many many many times. It takes a large amount of suppo

Re: [otrs] Changing User Info...

Is there no way to do this at all? -Jeff Jeff Shepherd wrote: Hello, This is an odd request, but since I updated to 2.2.2, I don't have any ability to change any user information through the web interface because they do not show up (bug 2100). I have to add and delete a few users and since

Re: [otrs] Need help with customer interface and ticket placing

Already tried on my side, didn't succeed :) It seems this parameter is simply not present. Laurent Le lundi 10 septembre 2007 à 15:56 +0200, Gabriele D'Andrea a écrit : > hmm... I didn't noticed he was referring to Customer view. > Unfortunately, there's not a corrsponding setting in sysconfig f

Re: [otrs] Need help with customer interface and ticket placing

hmm... I didn't noticed he was referring to Customer view. Unfortunately, there's not a corrsponding setting in sysconfig for customer view...maybe enabling it on the agent side, will modify customer view too (I don't think so, but it'll worth a try) Gabriele - Original Message - Fr

Re: [otrs] Need help with customer interface and ticket placing

Hi, I think this setting affects only Agent's view and not Customer's view. Laurent Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit : > >3 There is this issue in customer ticket view that all the > correspondence > >comes in tree view and not listed down so I can vie

[otrs] SMTP authentication failed

Hello guys, It's regarding OTRS 2.2.1: When I want to reply to a ticket I'm getting message: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Sep 10 13:50:18 2007 Message: SMTP authentication failed! Enable debug for more info! Traceback (2700): Module: Kernel::System::Email::SMTP::Send

Re: [otrs] Need help with customer interface and ticket placing

>3 There is this issue in customer ticket view that all the correspondence >comes in tree view and not listed down so I can view all the history of >ticket in one > Like this is what I getwhat is required is to modify this so I can view > them all in one go In the admin area, go t

Re: [otrs] Quoted Response

You need to configure the signature in the admin area: either modify the default signature, or create a new one (then link it to the appropriate queues in the queue page). Gabriele - Original Message - From: "Edward Kovarski" <[EMAIL PROTECTED]> To: Sent: Friday, September 07, 2007

[otrs] Need help with customer interface and ticket placing

Hi all, Some issue in OTRS I have configured OTRS and it seems to work fine however two options I cant find I am sure these are small things but I wish some one can help me with it 1 when ever a ticket comes in to otrs the latest ticket is displayed at the bottom of the page is ther

Re: [otrs] Upgrade 1.3 -> 2.2

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Gilles Massen schrieb am 07.09.2007 9:11 Uhr: > Hello, > > I'm planning a major upgrade, form 1.3.2 to the current version. > And I'm wondering if this is going to work... I don't care about > the configuration files, I could easily apply any modificat