Rob Cas wrote:
Not that this helps answer Steve's question, but I'd love to see
more thorough upgrading instructions. The UPGRADING file is often
quite confusing and improvements in the following areas would make
life easier for those of us using the tarballs.
[snip]
Although I've never
LQ Marshall wrote:
Is there a way to reset this. I feel pretty dumb about not
keeping track of this.
MY GUESS, Steve...
You probably can log into the database and find a user's table with a
password field.
Q
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> Is there a way to reset this. I feel pretty dumb about not
> keeping track of this.
MY GUESS, Steve...
You probably can log into the database and find a user's table with a
password field.
Q
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Hi,
Not that this helps answer Steve's question, but I'd love to see more
thorough upgrading instructions. The UPGRADING file is often quite
confusing and improvements in the following areas would make life
easier for those of us using the tarballs.
I've recently upgraded from 2.0.4 to 2.
Hello List,
I have changed the default [EMAIL PROTECTED] password on otrs, when I
installed it
a couple of weeks ago for out tech support group to evaluate, and now
can't get logged in.
Is there a way to reset this. I feel pretty dumb about not keeping
track of this.
Thanks in advance.
Ste
Source tarball is exactly what it says though, and works! If it aint broke,
don't fix it :D
-Andy
On 12/3/07 2:45 PM, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote:
> Shawn Beasley wrote:
>
>>> Right now I installed 2.2.3 using the tar file since I didn't see any
>>> rpms for RHEL 4.x
Shawn Beasley wrote:
Right now I installed 2.2.3 using the tar file since I didn't see any
rpms for RHEL 4.x. So now
I have a directory tree /opt/otrs-2.2.3/ with a symbolic link
/opt/otrs pointing to /opt/otrs-2.2.3.
I believe the tar Nils was referring to (correct me if I am wrong
Nils)
i
Steve Clark wrote:
The UPGRADING file says: These instructions are for people
upgrading OTRS from "2.1" to "2.2".
So that seems like not the correct instructions.
I guess that means there are no special instructions then. I believe
generally you just copy over the new files and run any a
Steve,
> Right now I installed 2.2.3 using the tar file since I didn't see any
> rpms for RHEL 4.x. So now
> I have a directory tree /opt/otrs-2.2.3/ with a symbolic link
> /opt/otrs pointing to /opt/otrs-2.2.3.
I believe the tar Nils was referring to (correct me if I am wrong Nils)
is the SuSE
At some point during our life of OTRS, we seem to have gained an Item
into our navbar with no description etc. It appears between the 'Logout'
and 'Preferences' items, and is just a broken image with an ALT tag full
of junk code.
Looking at the page source, there is an unterminated string constan
Nils Breunese (Lemonbit) wrote:
Steve Clark wrote:
RHEL 4.x.
I not exactly sure I understand what you mean by no real danger. I
can just untar the new
2.2.4 tar file on top of my existing installation?
Right now I installed 2.2.3 using the tar file since I didn't see
any rpms for RHEL 4
Andrew Meyer wrote:
Is OTRS capable of being formatted for a Mobile device such as a
Palm, blackberry, or windows mobile device?
I don't know if the standard theme displays nicely on a small screen,
but if it doesn't you could create a new theme that does. So yes, it
is probably possibl
Steve Clark wrote:
RHEL 4.x.
I not exactly sure I understand what you mean by no real danger. I
can just untar the new
2.2.4 tar file on top of my existing installation?
Right now I installed 2.2.3 using the tar file since I didn't see
any rpms for RHEL 4.x. So now
I have a directory tree
Is OTRS capable of being formatted for a Mobile device such as a Palm,
blackberry, or windows mobile device?
Andrew Meyer
Unix Systems Analyst
314-787-0681 x39
314-565-0868
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Shawn Beasley wrote:
Hello Steve,
Is there a document that describes upgrading from 2.2.3 to 2.2.4. I've
looked thru
There is no real danger. Which platform are you running?
((enjoy))
Shawn Beasley
Hello Steve,
> Is there a document that describes upgrading from 2.2.3 to 2.2.4. I've
> looked thru
There is no real danger. Which platform are you running?
((enjoy))
Shawn Beasley
--
((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 5
Hello List,
Is there a document that describes upgrading from 2.2.3 to 2.2.4. I've
looked thru
the 2.2.4 release and find nothing on upgrading from 2.2.3.
Any help would be appreciated.
Steve
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Ar
Hello,
is it possible to receive notification for Customer via e-mail (Outlook) on
follow up? In case this Customer is tracking tickets of several companies,
not only tickets created by himself. All the tickets are visible for him via
Customer interface, but to make it more convenient Customer is
--- Begin Message ---
Dear Members,
I am facing problem in escalation time in otrs. Escalation time disturb
automatically, suddenly once with in a week.
Like i set escalation time = 18 Hrs. suddenly it shows 14 hrs.
--- End Message ---
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OTRS
Dear Members,
I am facing problem in escalation time in otrs. Escalation time disturb
automatically, suddenly once with in a week.
Like i set escalation time = 18 Hrs. suddenly it shows 14 hrs.
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