Re: [otrs] Install problem

Hi Mike, Yes, it works fine of FC6. I read try to install old perl package (not perl modules, perl base) I would like to try that on FC8 but my Russian is probably worse than your Afrikaans or Xhosa!!! Can you point me to the URL to download it and as I still have Linux L-Plates give me the gist

[otrs] Re: otrs Digest, Vol 53, Issue 55

Sehr geehrte Damen und Herren, ich bin vom 22.12.2007 bis einschliesslich 02.01.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an unser Support-Team unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 20. Das Lobster-Team wünscht Ihnen ein frohes Weihnachtsfest und

[otrs] Multiple system interaction

Does anyone in the group have multiple OTRS systems that interact with each other? If so give an example of how it is set up. Currently I have two systems in my enterprise and I was having hell making the two systems share tickets. Originally I had the tickets set up identically except for the

Re: [otrs] Multiple system interaction

Maurice James Ny wrote: Does anyone in the group have multiple OTRS systems that interact with each other? If so give an example of how it is set up. Currently I have two systems in my enterprise and I was having hell making the two systems share tickets. Originally I had the tickets set

RE: [otrs] Multiple system interaction

Our organization is broken up into districts. I just wanted the other districts within our organization to able to push entire tickets up to the HQ if they could not handle the request. SO if I see a ticket labeled with LATicket# 200710xxx it could be processed accordingly. I know remedy has

Re: [otrs] Multiple system interaction

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Maurice, 200710051226 system ID is 12). I would create a ticket in one system and send an email to the other system through composing an email from the ticket itself. This would create a new ticket on the other system. (All is well). When I

Re: [otrs] Multiple system interaction

Maurice James Ny wrote: Our organization is broken up into districts. I just wanted the other districts within our organization to able to push entire tickets up to the HQ if they could not handle the request. SO if I see a ticket labeled with LATicket# 200710xxx it could be processed

[otrs] Bulk action for the tickets returned post normal search....is this possible?

Hi All, I have a query. Hoping that you guys can provide some info..Straight to the point... My question is : Why is it that there is no bulk selection facility (check box as is present for all the tickets in queue view) present for the tickets that are returned by search facility of otrs? Is

[otrs] Re: otrs Digest, Vol 53, Issue 56

Sehr geehrte Damen und Herren, ich bin vom 22.12.2007 bis einschliesslich 02.01.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an unser Support-Team unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 20. Das Lobster-Team wünscht Ihnen ein frohes Weihnachtsfest und

[otrs-de] Re: otrs-de Nachrichtensammlung, Band 50, Eintrag 33

Sehr geehrte Damen und Herren, ich bin vom 22.12.2007 bis einschliesslich 02.01.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an unser Support-Team unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 20. Das Lobster-Team wünscht Ihnen ein frohes Weihnachtsfest und