[otrs] Installation problem ?

Hi, I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authenticatio

[otrs] Time Accounting: How to make months start on 15th day instead of 1st Day?

Hello, i have a question regarding the OTRS Time Accounting Module. How is it possible to make the module reset all times on 15th of each month instead of 1st Day of a month? We track times for a customer project and the payment cycle ist he 15th of each month. Thus we should be able to

Re: [otrs] Notify the agent by e-mail when a new ticketisgeneratedinone of the agent's queue

Be sure that the queue in which new tickets are created is selected under My Queues. - Original Message - From: Aysel Pamuk To: User questions and discussions about OTRS.org Sent: Monday, January 07, 2008 9:22 AM Subject: RE: [otrs] Notify the agent by e-mail when a new tick

[otrs] Attachment problems when using special chars and IE.

Hi, maybe it's the same problem as I had with stats names with cyrillic chars - have a look here... http://bugs.otrs.org/show_bug.cgi?id=2260 Using Firefox helped me with this Have a nice otrs day! --- Peter Ploskov ___ OTRS mailing list: otrs - Webpa

[otrs] ticket numbers stopped

For some reason ticket numbers have stopped going out in emails. I'm not sure why. I am running a Debian 4.0 (Etch), I'm not sure pm the latest version of Apache2, also I am using 2.0.4. Could someone please help? Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint L

[otrs] SLA for pending ticket

Hi folks, how is a ticket on "pending" impacting on SLA ? I have a ticket with a "Solution time" SLA of 2 days, and I put it on "pending" for 7 days: OTRS says that solution time will arrive in 2 days, but I would expect it to expire in 2+7 days, it seems that "pending" does not stop the clo

[otrs] Deleting Stats

In testing the stats, I generated a test and submitted before I had completed. The report shows in the Overview page with a Stat# but when I click on it I get an error message: Software error:Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. I would like to be able to delete

RE: [otrs] Which module runs while a new ticket is being generated?

I am sure I have highlighted the queues under "My Queues" but still not receiving notifications. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Monday, January 14, 2008 3:11 PM To: User questions and discussions about OTRS

Re: [otrs] Which module runs while a new ticket is being generated?

Aysel Pamuk wrote: Which module is run while a new ticket is being generated? Although Mail Management à New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail

[otrs] Which module runs while a new ticket is being generated?

Hello, Which module is run while a new ticket is being generated? Although Mail Management --> New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail? Thank you, Ay

RE: [otrs] Follow up option

> It might have one of these options: > New ticket > Possible > Reject > > What is possible used for? It decides what happens when a customer decides to post a follow-up email to a closed ticket. New Ticket: - A new ticket will be created Possible: - The closed ticket will be re-opened. Reje

[otrs] Follow up option

Hi, Under queue management, there is an option called FOLLOW UP. It might have one of these options: New ticket Possible Reject What is possible used for? Thank you, Aysel Pamuk Telecom Engineer Gantek Technologies Phone: (+90)216 538 80 89 Mobile: (+90)533 582 87 28 Fax: (+90)216 322 04

[otrs] Automatically lock ticket after creation

Hello, I already posted this on the German mailing list but didn´t get an answer that led to a solution. I would like to know what I have to configure so that newly created tickets (via telephone) get locked to the agent automatically (without selecting an agent manually). Though, they should not

[otrs] Attachment problems when using special chars and IE.

Hi, Testing the 2.2.4 version of OTRS, and are having a few issues with attachment names when downloading them, if there are "special" characters in the filename and if using Internet Explorer (latest). Trying with a simple text file called "æøå.txt", with the contents: "test". I can send an e-m

[otrs] question!!!

And again there was a question connected with OTRS. is such module - Ticket:: Frontend:: MenuModule *** 470-Spam, and as Ticket:: Frontend:: MenuModule *** 460-Delete. Somebody used them? To documentation it is very poorly written. -- swood begin:vcard fn:Anton swood n:swood;Anton org:Peterhost;

Re: [otrs] After getting incoming pop3 Email, email on server is deleted. Any way to stop this?

BJ wrote: I did a clean Windows install this weekend and everything seems to be working well, despite the fact that I'm a totally new to this. I do however, have some questions: 1) In my setup OTRS is retrieving POP3 emails from my ISP provided server. After retrieval OTRS deletes the mess