Re: [otrs] Is possible load the customer from csv file ?

Hi Antonio, Is possible load customers from CSV file ?? because its a lot of external customer don't register in the system but there are in the outlock adressbook Out-of-the-box, there is no support for this function, but the boys of C.A.P.E IT have released the attatched script to do just

[otrs] Ticket/Framework XML

I'm having trouble editing my configuration files. I've read the developers manuals and am following their directions. For example -- I set ConfigItem CustomerPreferencesGroups###Language to Valid="0" Yet the box still displays on my customers' preference page. I removed the ConfigItem complete

[otrs] Logout issue

Hello, Every time when I log out I get this error on the page: --- 502 Bad Gateway The server returned an invalid or incomplete response. --- I have to then refresh the page again in order f

[otrs] Re: Is possible load the customer from csv file ?

Sorry but it's so easy In Preferences you can change queueview to small. Sorry again. Antonio On Tue, 15 Jan 2008 16:11:12 -0300 "Antonio Sarmiento " <[EMAIL PROTECTED]> wrote: Hi, Is possible load customers from CSV file ?? because its a lot of external customer don't register in the sys

[otrs] Newbie Q

Hi All, I'm new to OTRS and I'm wondering: what's the best and easiest way to add a few fields to the database and the GUI? Where to read documentation about this? Is OPM packaging the (best) way? Any input appreciated /Lars ___ OTRS mailing list: otrs

Re: [otrs] Include image , type of leters an color in outbound mail

Antonio Sarmiento wrote: Is possible include images like a logo and diferent type and color of letters in mail sending to customers ?? It must be in the body of responses and in the signature area. Including images and using fonts and colors requires creating HTML mail. I don't think OTRS

[otrs] Is possible load the customer from csv file ?

Hi, Is possible load customers from CSV file ?? because its a lot of external customer don't register in the system but there are in the outlock adressbook Thanks Antonio ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists

[otrs] How can I get queueview used in locked ticket for the main queue view

Hi, The idea is use for the main queueview the smallest possible queueview like for example the locked ticket because its has only the header (3 lines) Thanks Antonio ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

Re: [otrs] Installation problem ?

Yeah, After some research I saw that otrs add some problem with perl ­>=5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen <[EMAIL PROTECTED]>: > > I think I read a thing about Fedora 7/8 and the new perl modules whi

[otrs] Include image , type of leters an color in outbound mail

Hi, Is possible include images like a logo and diferent type and color of letters in mail sending to customers ?? It must be in the body of responses and in the signature area. Thaks for your help Antonio ___ OTRS mailing list: otrs - Webpage: http

RE: [otrs] Notify the agent by e-mail when a newticketisgeneratedinone of the agent's queue

I solved the problem. In Queue Management, I selected Group "users" and I have started to receive new ticket notifications e-mails. Thanks for all people who replied. From: [EMAIL PROTECTED] on behalf of Gabriele D'Andrea Sent: Mon 14/01/2008 22:55 To: User

RE: [otrs] Installation problem ?

I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: h

RE: [otrs] Installation problem ?

> If the Fedora package is not working for you, you might want > to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, > I > believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experie

Re: [otrs] Installation problem ?

Alexis Gingras wrote: I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAI

Re: [otrs] Time Accounting: How to make months start on 15th day instead of 1st Day?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Daniel, Daniel "Stonegate" Fischer schrieb: > How is it possible to make the module reset all times on 15th of each > month instead of 1st Day of a month? There's no config option or something like that. This is not possible without modifying th