Hi Nils,
I did execute in the correct order, just listed them incorrectly below.
I dropped database, restored from backup and re applied the 2.1 and 2.2
Sql files below.
Now am getting different errors.
Got no Ticket Object! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm
The database see
50/50
The phone ticket has being useful for us when because we are an in house
operation. The PH number is used as the contact point for company reasons
(personal contact) , as well for those that do not have computing resources at
hand. There are a lot of tasks/trouble tickets that are not usua
Gary Smith wrote:
#cat $OTRS_HOME/scripts/DBUpdate-to-2.2.mysql.sql | mysql -p -f -u
otrs otrs
#cat $OTRS_HOME/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u
root otrs
#cat $OTRS_HOME/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u
root otrs
This seems like the wrong order to run t
Thanks Nils,
#cat $OTRS_HOME/scripts/DBUpdate-to-2.2.mysql.sql | mysql -p -f -u otrs otrs
#cat $OTRS_HOME/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs
#cat $OTRS_HOME/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u root otrs
I did them all as I picked up in he notes. Running
Gary Smith wrote:
Went through upgrade as per notes (I think) all went ok it seemed
until I tried logging into OTRS again. Can login, but will not show
tickets.
have I missed something?
I have run the extra database
ALTER TABLE ticket ADD escalation_response_time INTEGER; ALTER TABLE
ti
Went through upgrade as per notes (I think) all went ok it seemed until
I tried logging into OTRS again. Can login, but will not show tickets.
have I missed something?
I have run the extra database
ALTER TABLE ticket ADD escalation_response_time INTEGER; ALTER TABLE
ticket ADD escalation_solu
I know this problem was an issue a while back, but it never got fixed
for me. When I click on a link in OTRS 2.2.5 it takes forever to
update. Any ideas?
Andrew Meyer
Unix Systems Administrator
Precision Practice Management
1300 Hampton Ave., Ste. 200
Saint Louis, MO 63139
314-787-06
Hi Joseph,
The ticket "Owner" is the agent that has "locked" the ticket, meaning the agent
that is working on it. No one really "owns" a particular queue but I think the
field in the db is set to not allow nulls so they make new tickets owned by the
admin user. Customers don't have the abilit
Hi Adrian,
I’ve found a possibility to view all ticket in my queues.
It’s not the best way to edit the modules but it’s working
for me.
Search the Module-File “AgentTicketQueue.pm” in
“/usr/share/otrs/Kernel/Modules” (it’s on my system
there) and edit the following line:
$Self->{View
Dear Admin
I had the following doubt while testing the OTRS
When A demo customer is creating a ticket in any queue , how is the
owner decided ? If its decided according to the configuration "owner"
in OTRS , Its not working for me ,For me any queue , the default owner
is ad min , plea
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
>When creating a phone ticket, no e-mail is sent to the customer, and he
>doesn't
>know the ticket number for future reference and he is not invited to go
to the
>customer web interface to follow his ticket.
...if you activate "Auto-Respo
Régis OBERLE wrote:
Hello OTRS Fans,
I'm currently writing the OTRS manual for our agents and I'm thinking about removing the Phone-ticket link in the user interface so that no one can use it. Why ?
= Because:
- When creating a phone ticket, no e-mail is sent to the customer, and he doesn'
Jamie Spence wrote:
Is there any option to maintain html mail formatting so that tables
and stuff work/display ok?
You could send HTML files as attachments?
Nils Breunese.
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://list
Régis OBERLE wrote:
I'm currently writing the OTRS manual for our agents and I'm
thinking about removing the Phone-ticket link in the user interface
so that no one can use it. Why ?
==> Because:
- When creating a phone ticket, no e-mail is sent to the customer,
and he doesn't know the ticket nu
Hi Jamie
Try: sysconfig
Core::Postmaster -> PostmasterAutoHTML2Text: No
regards,
Bruno
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jamie Spence
Sent: Monday, June 02, 2008 1:32 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] HT
Is there any option to maintain html mail formatting so that tables and
stuff work/display ok?
Any ideas appreciated.
Thanks,
Jamie
--
Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
Outer Ring Road, Bellandur
Bangalore, India
560 103
___
Hello OTRS Fans,
I'm currently writing the OTRS manual for our agents and I'm thinking about
removing the Phone-ticket link in the user interface so that no one can use it.
Why ?
==> Because:
- When creating a phone ticket, no e-mail is sent to the customer, and he
doesn't know the ticket numb
Hi.
I'm currently working on the stats module and I would like to adjust the
headers to my liking.
A lot of googling later and none the wiser I turn to you. Help! :-)
--
Lars Jørgensen
Netværksadministrator
Gyldendal A/S
Tlf. 33 75 57 95
___
OTRS ma
Hi
I was browsing through the OTRS documentation and way down in chapter 21 it
says "Of course you should use mod_perl 2.0". That's all and that's probably
why I didn't enable it before now.
I found /opt/otrs/README.webserver which had a little more info, and I decided
to try and install mod_p
Hi Lars,
Thanks, but that was already enabled. The problem I guess was that the
tickets were not appearing because the states are all set to 'new' Setting
them all to open seemed to help. Now, I'd like to see the queue name even if
there are 0 entries on the queue. would that be possible?
On Mon,
Hi Adian,
Enable StatusView. Search for it in Sysconfig.
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view
Hi,
Hi,
As I've noted before I'm still getting reminders for closed tickets.
These are the symptoms I'm seeing here:
- Reminder mail is sent to the last ticket owner.
- If I click on the link in the mail it takes me to the ticket which is
locked to the agent and has a state 'closed susccesful'.
- I've
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