Re: [otrs] GenericAgents - schedule one, they all run

Hi Steve, > This is default behaviour as far as I know it, we have a single cron > entry... > > */20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null > > This runs *all* the GenericAgent jobs defined in > Kernel/Config/GenericAgent.pm Then why the elaborate way of selecting when to run the individu

Re: [otrs] Agent Notifications

Hi Loren, > I just need to know if > there's a place where they might have inadvertently been turned off. Each user can turn on or off notifications in their preferences. Check Admin -> Users to see settings for individual users. -- Lars ___ OTRS mai

[otrs] Por donde empezar

Por favor alguien que me pueda dar los pasos a seguir para arrancar el sistema?? La documentación no ayuda mucho saludos ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otr

Re: [otrs] GenericAgents - schedule one, they all run

Steven Carr wrote: This is default behaviour as far as I know it, we have a single cron entry... */20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null This runs *all* the GenericAgent jobs defined in Kernel/Config/GenericAgent.pm - it is up to you to include in the GenericAgent jobs methods to

Re: [otrs] OTRS and LDAP help

Your base value is an actual user account... base='cn=Manager,ou=People,ou=posixGroups,dc=tek,dc=virtual,dc=vps-host,dc=net' The base you use for searching would usually be an OU itself... e.g. "ou=People,ou=posixGroups,dc=tek,dc=virtual,dc=vps-host,dc=net" Steve Sivakumar ☺ wrote: Hi Al

[otrs] OTRS and LDAP help

Hi All, I need your help very badly. Please help he & solve my problem.. It seems my configuratiopn ok for Integrating OTRS with OPenLDAp But i got the following error, Aug 6 20:04:24 tek OTRS-CGI-10[30120]: [Error][Kernel::System::Auth::LDAP::Auth][Line:248]: Search failed! base='cn=Manager,

Re: [otrs] GenericAgents - schedule one, they all run

This is default behaviour as far as I know it, we have a single cron entry... */20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null This runs *all* the GenericAgent jobs defined in Kernel/Config/GenericAgent.pm - it is up to you to include in the GenericAgent jobs methods to filter on. e.g. in

Re: [otrs] GenericAgents - schedule one, they all run

Robin, I'm having the same problem too. Version 2.3.1 I have two jobs and both run when I schedule one. Anyone have a fix for this??? Scott Quoting Robin Bowes <[EMAIL PROTECTED]>: Robin Bowes wrote: Hi, I have two GenericAgents defined. Neither of them were scheduled to run. I then sc

Re: [otrs] Changing the subject in the Queue view

Thanks Amanda, I'm using an old version of OTRS I guess. The only thing I have in Free fields is Key and Value. How do I get Title in free fields? Is this a version thing? Regards, Kevin Rowe From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Amanda Beyersmith Sent:

[otrs] Restrict Visibility to Only Customer Interface

Hi all, I am trying to setup an otrs system with two separate interfaces (internal and external). I need to have the external interface locked down such that only customer.pl is evident and the others are hidden (404). The external facing system is on its own machine on our DMZ and is pointed at t

Re: [otrs] Changing the subject in the Queue view

Kevin, This problem is fixed by zooming into the ticket and then clicking 'Free Fields'. The first field under 'Options' is 'Title'. Enter whatever relevant title you want for your ticket. Hope that helps, Amanda On Aug 6, 2008, at 11:20 AM, Kevin Rowe wrote: When I view my open tickets t

[otrs] Changing the subject in the Queue view

When I view my open tickets the subject sometimes has nothing to do with the ticket. "Problem with Software" "File not working" Is there any way to change the subject after initial ticket has been open? Regards, Kevin Rowe ___ OTRS mail

[otrs] Generic Agent

Hello all, I have been trying to use the generic agent to change the queue of escalated tickets. In order to do so, I've been editing GenericAgent.pm as it says to do in the manual. I've been looking at the examples in GenericAgent.pm.examples to see how to do so and I'm rather certain t

[otrs] Agent Notifications

My agents have stopped receiving emails when tickets are assigned to them. They also do not receive emails anymore when the Pending timer has expired. The en::Agent::OwnerUpdate, and en::Agent::PendingReminder notifications are still configured in the 'Notification Management' area of the web

[otrs] [UPGRADE 2.2.6 to 2.3.1] No MainObject! at /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83.

Hi I test on a test machine the OTRS upgrade from 2.2.6 to 2.3.1: 1) I have do a clone machine with otrs as the real machine (OTRS 2.2.6) 2) I have upgraded as explain in the UPGRADING file * install the new release 2.3.1 * i have copied the Kernel/Config.pm and GenericAgent.pm * I have upgra

Re: [otrs] Error after upgrading from 2.2.6 to 2.3.1 (Got no UserID!)

On Tue, August 5, 2008 1:10 am, Henry wrote: > Greetings, > > After following the upgrade procedure in the UPGRADING file (which seemed > to run without a problem), I've hit a snag: > > If I now browse to http://x/otrs/index.pl I get the error: > > "Got no UserID! at /opt/otrs//Kernel/System/Li

[otrs] POP3S in OTRS 2.3.1

Hi everybody! OTRS 2.3.1 supports POP3S. Where do I activate this feature when polling messages from pop.gmail.com. I could not find any POP3S options when defining mail addresses for the PostMaster mail account. Best regards Sandor Lukacs ___ OTRS mail

Re: [otrs] Upgrade from 2.2.7 to 2.3.1

Hi, > Hello all, > I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. > I've followed all the suggested steps, receiving no errors (this is a > Debian 4.0 server, with package installed by hand and not via apt). > This is the problems I've found 'til now, testing the syste

Re: [otrs] Attachment File Size

vimal pillai wrote: Cuurently OTRS allows only attachements upto 500kb .How can i increase the attachement file size. If you're storing attachments in the database you probably need to increase the max_allowed_packet value in your MySQL configuration: http://dev.mysql.com/doc/refman/5.0/e

[otrs] R: Upgrade from 2.2.7 to 2.3.1

Thanks for the help, Shawn, but the tip you gave me didn't work: the problem in selecting the owner remains... :-( -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Shawn Beasley Inviato: mercoledì 6 agosto 2008 10.21 A: User questions and discussions abo

Re: [otrs] Upgrade from 2.2.7 to 2.3.1

Hi, > Hello all, > I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. > I've followed all the suggested steps, receiving no errors (this is a > Debian 4.0 server, with package installed by hand and not via apt). > This is the problems I've found 'til now, testing the syste

[otrs] Attachment File Size

Hi, Cuurently OTRS allows only attachements upto 500kb .How can i increase the attachement file size. Regards , VKP ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis

Re: [otrs] appending to existing ticket

Maybe the followup possible option for the queue? Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OT

Re: [otrs] appending to existing ticket

Christopher Lee wrote: After someone emails in and generates a new ticket, they get a response with a ticket number. If the customer then response to that email with the ticket number in the subject it creates a new ticket instead of appending the response to the ticket that was already cre