Op 2 okt 2008, om 03:42 heeft Charles Sprickman het volgende geschreven:
I'm trying to track down a problem with OTRS. It worked with no
real issues before upgrading to 2.2.5. Currently www.otrs.org is
down, so I'm not sure if I'm still current or not.
ftp.otrs.org is still up though.
Guten Tag LQ Marshall,
am Donnerstag, 2. Oktober 2008 um 04:33 schrieben Sie:
LM No... 2.3.2 is the latest current release, afaik.
2.3.3 will be released today ;-)
See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.765view=markup
--
Mit freundlichen Grüßen
André Bauer
[EMAIL
hi,
we have the same problem here. as far as i know, this CC problem does only
occur, when a ticket has been initially generated through an email that was
fetched from the postmaster. when you create a ticket through the web interface
you will not face this problem... even if you got a follow
Hi Nick,
I'm facing the same problem as yours and trying to find a solution.
Did you find one please ?
Laurent MINOST
Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some
trouble embedding links into the FAQ entry (for example, a file download
link).
If
Laurent Minost wrote:
I'm facing the same problem as yours and trying to find a solution.
Did you find one please ?
I'd file a bug report at http://bugs.otrs.org/ In the meantime you
could maybe use something like http://tinyurl.com/ to genereate short
redirecting URL's that don't wrap.
Hi,
I can't figure out why tickets won't print from the Customer front end.
It's obviously some sort of permissions thing as the attached screenshot is
what I get when I click print., but I just can't figure out what I'm not
doing. The customer is a member of a group with read write access.
Hi All,
I've been playing with setting up various services / sla's and other config
bits n bobs for a few days on OTRS 2.3.1b3 + ITSM 1.1.2, then upgraded to OTRS
2.3.2 + ITSM 1.2
On installing the ITSM packages (inc Service Management etc) the Services I
have setup are no longer viewable in
On Fri, Sep 12, 2008 at 4:11 PM, Nils Breunese (Lemonbit)
[EMAIL PROTECTED] wrote:
polloxx wrote:
We're using otrs for a while now and it works perfectly, however I
have one question coming back from our management:
Is it possible to integrate outlook into otrs? Or are there alternatives?
polloxx wrote:
We're using otrs as our ticketing system, which is running on an
internal server. The problem is that adminisrators sometimes are
unable to access the server to answer a ticket: when they are at a
customers network. They have always access to our Exchange server. At
this point I
I don't know about the FAQ module but I know for replies you send through/to
OTRS, if you enclose your URL between and symbols, it will not break the
URL by line wrapping it. The displayed URL will appear to be truncated (puts a
... on the end of it) but the actual link itself remains in
Looking further into this I can see the following errors in the System Log:
(When checking Service List):
Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No such ServiceID (2)!
Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 Unknown column 'type_id'
in 'field list', SQL: 'SELECT id,
Craig Goodyer wrote:
i'm assuming then that the database schema needs modifying to
include type_id as a field in the service table?
Are any other changes likely to be required to the database?
Maybe people on the ITSM mailinglist can help you:
http://lists.otrs.org/mailman/listinfo/itsm
On Thu, Oct 2, 2008 at 5:43 PM, Nils Breunese (Lemonbit)
[EMAIL PROTECTED] wrote:
polloxx wrote:
We're using otrs as our ticketing system, which is running on an
internal server. The problem is that adminisrators sometimes are
unable to access the server to answer a ticket: when they are at a
Is it possible to create a response that doesn't quote the previous message?
I am currently on an older OTRS version and will be upgrading soon, but I
don't seem to have this option for a quote-less response in 1.3.x. I'm
probably just missing something obvious though.
Maybe this is possible in
What about bringing OTRS out to the DMZ and enable SSL so they can
access it from the internet?
Daniel
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent: Thursday, October 02, 2008 1:19 PM
To: User questions and discussions
Wes Plate wrote on 10/2/08 17:01
Is it possible to create a
response that doesn't quote
the previous message?
Possible at least since 1.2.x... I upgraded from recently.
Simply need to edit the response template in use for the queu to not include
the quoted response.
LQ
On 10/2/08 2:54 PM, LQ Marshall wrote:
Wes Plate wrote on 10/2/08 17:01
Is it possible to create a
response that doesn't quote
the previous message?
Possible at least since 1.2.x... I upgraded from recently.
Simply need to edit the response template in use for the queu to not include
In SysConfig, Ticket - Frontend::Agent::Ticket::ViewCompose
Look for: Ticket::Frontend::ResponseFormat:
Remove the 2 lines that say:
$QData{OrigFrom} $Text{wrote}:
$QData{Body}
I'm pretty sure this will apply to ALL responses though so if you still want
the quoted original text in some of
Sorry about pointing you the wrong way Wes. (There was a subsequent post with
the correct location.)I knew it was there, as I had edited mine... Just
didn't recall going to the SysConfig to do so.
gl,
LQ
___
OTRS mailing list: otrs - Webpage:
Hallo Georg,
On Di, Sep 30 2008, Georg Demme wrote:
ich installiere OTRS 2.2.7 auf einem Debian edge System.
Die LDAP Authentifizierung für die Agents klappt, auch deren
Synchronisation.
Ebenso klappt die LDAP Kunden-Authentifizierung.
Was leider nicht klappt, ist die Anbindung der
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Hash: SHA1
Hallo Henning,
Am 02.10.2008 um 18:26 schrieb Henning Oschwald:
Hallo Georg,
On Di, Sep 30 2008, Georg Demme wrote:
ich installiere OTRS 2.2.7 auf einem Debian edge System.
Die LDAP Authentifizierung für die Agents klappt, auch deren
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