[otrs] RegExp when filtering incoming messages

Hi, >From http://doc.otrs.org/2.3/en/html/x1053.html , I understand one can use regexps to match incoming headers but I don't quite understand the line explaining how to use matched blocks : " If you use RegExp, you also can use the matched value in() as [***] in 'Set' " Being used to P

Re: [otrs] ticket visibility for customers (mail / uid configuration)

On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant < mikael.kermorg...@gmail.com> wrote: > Hello, > > I've setup the customer backend of our otrs 2.2.4 to be in ldap. > > Now I face a problem to get a coherent view from the user point of view, > because John Doe's mail tickets are associated to "j

Re: [otrs] theme

thq! 2009/1/25 Michiel Beijen > DELETE FROM theme WHERE theme = 'MyName'; > > Kind regards, > > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > 2009/1/24 sol sol > >> hi can someone tell me how i do remove atheme? >> adding was easy follo

[otrs] insert company logo in reply form

is this possible? I would like to make a template for fast replying on questions by mail but in the bottom under the otrs agent name there needs to be a company logo inserted when sending an answer. can someone explain how to do this? thanks! ___ OTRS

Re: [otrs] insert company logo in reply form

sol sol wrote: > is this possible? > > I would like to make a template for fast replying on questions by mail > but in the bottom under the otrs agent name there needs to be a company > logo inserted when sending an answer. > > can someone explain how to do this? > > thanks! > This is not pos

Re: [otrs] ticket visibility for customers (mail / uid configuration)

On Thu, Jan 29, 2009 at 11:59 AM, Mikael Kermorgant < mikael.kermorg...@gmail.com> wrote: > On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant < > mikael.kermorg...@gmail.com> wrote: > >> Hello, >> >> I've setup the customer backend of our otrs 2.2.4 to be in ldap. >> >> Now I face a problem to ge

Re: [otrs] insert company logo in reply form

Hi steve, i just find out after lots of time spending on google, but thanks for the response. isnt there any way to let the outgoing mail be sented in html format? (only outgoing is needed) so a logo could be used? if not i wasted lots of time with otrs cause then otrs is totaly not usefull thes da

Re: [otrs] insert company logo in reply form

sol sol wrote: > isnt there any way to let the outgoing mail be sented in html format? > (only outgoing is needed) > so a logo could be used? Yes but it will take you months to re-code the parts of OTRS used to sent emails. > if not i wasted lots of time with otrs cause then otrs is totaly not >

[otrs] design issue regarding queues / groups and customers

Hello, I have some difficulties to design things the right way when it comes to access policies. I have a basic situation whith two groups of agents (IT and Administration), each has its queue with a "Spam" subqueue. There's a group IT, and a group Administration in order to set the permissions.

Re: [otrs] insert company logo in reply form

Hi steve, so it is not as easy as this sounds : http://lists.otrs.org/pipermail/dev/2003-December/000306.html ? i also do prefer plain text, but companus rules these days are that every mail needs to be signed with a .jpg logo with all needed info about company and with the company logo.. i foun

Re: [otrs] Changing the name of a field

Wow! Thanks Michiel, your help is right on the mark and the demo code is great. Thanks again, Tim > Hi Tim, > > what you can do is create a custom translation file containing just the fields you would like to translate. This way your customizations would be in > a separate file so it wil also w

[otrs] OTRS Multiple CustomerIDs drop down menu patch updated for OTRS v2.3.4

Hi, For people which may be interested, I've just updated this patch (initially created for OTRS v2.2.2) on the OTRS Bugzilla, this is number #2236. Here is the link below : http://bugs.otrs.org/show_bug.cgi?id=2236 This will allow you to have user-friendly selectables drop down menus rathe

[otrs] closed ticket notification

Hello, I found a setting in SysConfig that can make a list of agents to notify when a ticket is closed by clicking close. However, I'd also like to be notified when a ticket is closed via an email reply with the next state being "closed successful" Ideally, i'd like one person in my organ

[otrs] where (else) to download otrs vmware esx appliance

The ftp server at y-ict.nl won't let me log in with the username & password their system sent me. Is there another place with the most recent OTRS vmware appliance for esx server? - Joel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] insert company logo in reply form

hi , still strugling on this problem, i found ostrack, basic version is not so complicated as otrs, but there are lots of addons and it is written in php.. so if it is not possible to use outgoing html mail it will be goodbye otrs.. shame... i loved otrs! 2009/1/29 sol sol > Hi steve, > so it is

[otrs] Group variable

How can i know the group id of an agent that’s loged in the OTRS agent interface, I tried to find out searching in the code, but only see $env variables like userfirstname. What i need is all id’s of group that the agent is a member of. Thank’s Atte. Andrés Rothkegel Nuñez Área S