Hi,
>From http://doc.otrs.org/2.3/en/html/x1053.html , I understand one can
use regexps to match incoming headers but I don't quite understand the
line explaining how to use matched blocks :
" If you use RegExp, you also can use the matched value in() as [***] in
'Set' "
Being used to P
On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant <
mikael.kermorg...@gmail.com> wrote:
> Hello,
>
> I've setup the customer backend of our otrs 2.2.4 to be in ldap.
>
> Now I face a problem to get a coherent view from the user point of view,
> because John Doe's mail tickets are associated to "j
thq!
2009/1/25 Michiel Beijen
> DELETE FROM theme WHERE theme = 'MyName';
>
> Kind regards,
>
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> 2009/1/24 sol sol
>
>> hi can someone tell me how i do remove atheme?
>> adding was easy follo
is this possible?
I would like to make a template for fast replying on questions by mail
but in the bottom under the otrs agent name there needs to be a company
logo inserted when sending an answer.
can someone explain how to do this?
thanks!
___
OTRS
sol sol wrote:
> is this possible?
>
> I would like to make a template for fast replying on questions by mail
> but in the bottom under the otrs agent name there needs to be a company
> logo inserted when sending an answer.
>
> can someone explain how to do this?
>
> thanks!
>
This is not pos
On Thu, Jan 29, 2009 at 11:59 AM, Mikael Kermorgant <
mikael.kermorg...@gmail.com> wrote:
> On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant <
> mikael.kermorg...@gmail.com> wrote:
>
>> Hello,
>>
>> I've setup the customer backend of our otrs 2.2.4 to be in ldap.
>>
>> Now I face a problem to ge
Hi steve,
i just find out after lots of time spending on google, but thanks for the
response.
isnt there any way to let the outgoing mail be sented in html format? (only
outgoing is needed)
so a logo could be used?
if not i wasted lots of time with otrs cause then otrs is totaly not usefull
thes da
sol sol wrote:
> isnt there any way to let the outgoing mail be sented in html format?
> (only outgoing is needed)
> so a logo could be used?
Yes but it will take you months to re-code the parts of OTRS used to
sent emails.
> if not i wasted lots of time with otrs cause then otrs is totaly not
>
Hello,
I have some difficulties to design things the right way when it comes to
access policies.
I have a basic situation whith two groups of agents (IT and Administration),
each has its queue with a "Spam" subqueue.
There's a group IT, and a group Administration in order to set the
permissions.
Hi steve,
so it is not as easy as this sounds :
http://lists.otrs.org/pipermail/dev/2003-December/000306.html ?
i also do prefer plain text, but companus rules these days are that every
mail needs to be signed with a .jpg logo with all needed info about company
and with the company logo..
i foun
Wow! Thanks Michiel, your help is right on the mark and the demo code is
great.
Thanks again,
Tim
> Hi Tim,
>
> what you can do is create a custom translation file containing just the
fields you would like to translate. This way your customizations would
be in
> a separate file so it wil also w
Hi,
For people which may be interested, I've just updated this patch
(initially created for OTRS v2.2.2) on the OTRS Bugzilla, this is number
#2236. Here is the link below :
http://bugs.otrs.org/show_bug.cgi?id=2236
This will allow you to have user-friendly selectables drop down menus
rathe
Hello,
I found a setting in SysConfig that can make a list of agents to
notify when a ticket is closed by clicking close.
However, I'd also like to be notified when a ticket is closed via an
email reply with the next state being "closed successful"
Ideally, i'd like one person in my organ
The ftp server at y-ict.nl won't let me log in with the username &
password their system sent me. Is there another place with the most
recent OTRS vmware appliance for esx server?
- Joel
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hi , still strugling on this problem,
i found ostrack, basic version is not so complicated as otrs, but there are
lots of addons and it is written in php..
so if it is not possible to use outgoing html mail it will be goodbye otrs..
shame... i loved otrs!
2009/1/29 sol sol
> Hi steve,
> so it is
How can i know the group id of an agent thats loged in the OTRS agent
interface, I tried to find out searching in the code, but only see $env
variables like userfirstname. What i need is all ids of group that the
agent is a member of.
Thanks
Atte.
Andrés Rothkegel Nuñez
Área S
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