Re: [otrs] Time Units Field

Yes.. It's used for reporting. I've spent a lot of time the last few weeks figuring this one out. You can take a look at otrs manager , this is a sourceforge project. It produces neat reports. Or, you can query stuff in the database from a php script or something. It takes some time to dig tro

Re: [otrs] OTRS Reporting

I have written a perl script that does a time until resolution and tracks the number of days a ticket remains open. It could be a great starting point for you to modify and create a report that you are looking for. Keith Rabindra Pandey wrote: Hi, I am fairly new to otrs world. I want to cr

Re: [otrs] Display Phonenumber in customer info

An easier approach without needing any source code change is mapping the phone number in the Comments section, which is displayed by default. On Fri, Feb 27, 2009 at 10:35 AM, LQ Marshall wrote: > http://doc.otrs.org/2.3/en/html/x1778.html > > > -Original Message- > > From: otrs-boun...@o

[otrs] Time Units Field

Hello When you close a ticket there is a field called 'Time Units' - does this appear on the reporting anywhere? The reports in 'Stats' seem to deal with total time of tickets - i.e when they arrive and when they are closed - but this is slightly less relevant to us as we want to see how long

Re: [otrs] Display Phonenumber in customer info

http://doc.otrs.org/2.3/en/html/x1778.html > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > Behalf Of Serge > Sent: Friday, February 27, 2009 9:42 AM > To: User questions and discussions about OTRS. > Subject: [otrs] Display Phonenumber in customer i

Re: [otrs] OTRS Reporting

For any reporting take a look at the ticket_history table. There you find every single action done to a ticket. It's easy to generate plenty of data out of this. Greets, Daniel -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rabindra P

[otrs] OTRS Reporting

Hi, I am fairly new to otrs world. I want to create a report of all tickets that have been untouched for last 3 days. Untouched is defined as a ticket which have no activity during last 3 days. Any mail sent from OTRS by system is not accounted as activity. I want create report by writing my

[otrs] Display Phonenumber in customer info

Hello, we use for customer: LDAP authentification. We have in Map Config.pm [..] [ 'UserPhone','Phone','telephoneNumber', 1, 0, 'var', '', 0 ], [...] telephoneNumber exist in our LDAP. What must we do (in Sysconfig ?) to have the phonenumber of the customer in "Customer info" display ? [.

[otrs] changing the new ticket form in customer interface depending on the ticket type

Hello, colleagues, I'd like to change the form used to create a ticket by the customer depending on the ticket type chosen. I noticed that the form refreshes each time the ticket type is changed. can somebody point me in the right direction to search? Later I goona have the similar task for agent

[otrs] Antw: OTRS Development Community - is there one?

Hi Mario, unfortunately, I think a real community is not really established. Perhaps, http://www.otrs-forum.de/ goes slightly in this direction, but it's in german language. Bye, Alex >>> "m...@bortal.de" schrieb am Freitag, 27. Februar 2009 um >>> 09:46 in Nachricht <49a7a878.2000...@bortal.

[otrs] OTRS Development Community - is there one?

Hello List, i am trying to add some features to OTRS since a few days. Since i am new to OTRS i am having a hard time going through the code. However, i almost did it and need some help. The d...@otrs.org Mailing List seems to be pretty dead. Where can i go with questions regarding to the otrs