Hello Michiel
I did like you said and isntalled OTRS from source. The installation
went fine, but when I try to log in a get:
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
I ran SetPermissions.sh again and heres is the output:
supp...@otrs:/opt/otrs/bin$ sudo
Usually, under Debian/Ubuntu, you should run Setpermission.sh as:
sudo /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www-data www-data www-data
or, if you run Apache as otrs user (which is not my case, so I'm guessing!)
this should change this to:
sudo /opt/otrs/bin/SetPermissions.sh
Hi all,
I have a problem with otrs pdf report generation. perl PDF modules
seems correctly installed and configured, related fonts in otrs exist
in the correct directories. But otrs create pdf report with highly
spaced fonts: letter separation is very big, generating bad paged
documents.
Dear Diego,
This is because of an error with the PDF::API2 module. Versions 0.71.* and
0.72.* are reported broken. Please upgrade or downgrade to a version that
DOES work.
See also http://bugs.otrs.org/show_bug.cgi?id=3736
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Hello all,
is there a possibility to forward a note?
When I look at a note, I only got a link to print the note, but none
to forward it.
Thanks in advance
Markus Nagel
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OTRS mailing list: otrs - Webpage: http://otrs.org/
hi,
i am new to otrs, using otrs 2.2 on a debian system
my problem is, if a person (not a customer) open a ticket,
auto response should ask him to create a new account on customer.pl (By
passing the URL)
should not pass the Username password to him/her as passing to the other
Customers.
how
hi,
i am new to otrs, using otrs 2.2 on a debian system
my problem is, if a person (not a customer) open a ticket,
auto response should ask him to create a new account on customer.pl
(By passing the URL)
should not pass the Username password to him/her as passing to the
other Customers.
how
We have been happily using OTRS 1.3.1 since 2005 and it has been working
flawlessly ever since (I know v1.3.1 is very old but it just works!) .
A feature we use is FreeText fields which we fill using a sql statement
in a Perl script which is run when a ticket is automatically moved to a
certain
Good day, we are install OTR into windows 2003 Server and Active Directory
Server.
It's all ok but i can't authenticate my user with AD.
I think that we can't syncronize to DB and AD.
I've use every guide present in internet but he doesn't work
Here my configuration :
Please help me :-)
# (take
paul.mcilfatr...@bt.com wrote:
We have been happily using OTRS 1.3.1 on Suse 9 since 2005 and it has
been working flawlessly (I know v1.3.1 is very old but works the way we
want it so there has never been an incentive to upgrade!) .
A feature we use is FreeText fields which we pre-fill
Paul,
I have no experience with 1.3, but perhaps it's a config option (like
in 2.x) to enable (1) the freefields you want in the FreeText screen.
Furthermore, I have a testaccept and a 'play-around' OTRS environment
running in a VMWare server environment (Fedora), I can highly recommend
Angelo what user???
Agento or Customer?
In your configuration is only set the configuration to query the active
directory but you cant specify for customers and agents separatly
Please read this link...
http://trinityhome.org/Home/index.php?wpid=99front_id=18
and this
Hello, we are trying to send to the agents the same notifications sent to the
customer in order to everybody be informed on what is going on regarding any
ticket.
Tried to use notification Agent::AddNote but it was not triggered. In agent
user creation form there is no Add note notification
Hi -
I am running 2.3.2 on W2K3 / IIS6 / MSSQL 2005.
Have everything running nicely except for the FAQ module. Have installed
it through the PackageManager, but there is no icon or link anywhere
that I can find to navigate to the FAQ or actually start creating FAQ
items.
Also, if I manually go
Please forgive the accidently sent posting - here is the entire thing:
I am running 2.3.2 on W2K3 / IIS6 / MSSQL 2005.
Have everything running nicely except for the FAQ module. Have installed
it through the PackageManager, but there is no icon or link anywhere
that I can find to navigate to
Hi, i want configure my OTRS with Queue by levels of support:
now, i have this:
-- Corporate
Mail of my clients --- Retail
-- Partners and ohters...
i need this:
-- 2º level -
Hi Nathan,
I hope there is someone on this list that uses MSSQL 2005 and also the
FAQ module to verify that it ought to work (and maybe need some extra
config)
I can only think from a MySQL perspective, but perhaps may give some
ideas ;-) (MySQL not an option for you? ;-))
I think I
Was working with the latest FAQ version 1.5.4
Not sure what the problem was - I went back and just uninstalled the
module, reinstalled it and it worked a charm. Very odd.
I was installed the FAQ module for the first time on our second instance
of OTRS so I went to the first one to try and see
Does anyone know if there are any pre configered vm's available for download?
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Yes it is possible. I had a similar set up at my job. You can do this by
experimenting with the roles and group permissions. Tyr it on a test system
first
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gustavo Azambuja
Sent: Friday, May 08, 2009 1:23 PM
To: User
I would like to know this as well. Anyone have the answer out there?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Amanpreet Singh
Sent: Friday, May 08, 2009 6:34 AM
To: otrs@otrs.org
Subject: [otrs] how to ask a new user to create a account in auto response?
hi,
Hallo,
gibt es irgendeine Möglichkeit bei Telefontickets anstatt der Emailadresse
einen beliebigen Namen einzutragen?
Wir haben nicht immer die Emailadresse des Kunden vorliegen. Daher würde
uns der Eintrag des Namen reichen.
Leider habe ich noch nicht herausgefunden wo ich dies abändern kann.
Ich werde ab 08.05.2009 nicht im Büro sein. Ich kehre zurück am
18.05.2009.
Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.
_
Besuchen Sie uns auf der Messe LIGNA in Hannover
18. - 22. Mai 2009 Halle 11 und Halle 26 Please visit us
Hallo,
wahrscheinlich habe ich etwas übersehen, aber kann mir jemand sagen, wo ich
die Position der Ticketnr. im Betreff festlegen kann? Es geht also nicht um
das Aussehen, sondern ob z. B. die Ticketnr. am Anfang oder Ende des
Betreffs steht.
Von wg. fiktive Betreffzeile:
Thema
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