hi,
gfy adv
dfhuvadnfvd
vdifuvhefd
--
regards:
Amanpreet Singh
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Hi James,
Thanks for this. Sounds very simple approach to me. However I did not
understand what do you mean by -
Follow the upgrade path from 1.2.3 to 2.3.4 on your new server.
Sorry for being naive but I am cutting my teeth in OTRS. I have
inherited this from someone who left the
yes indeed.
Cheers
On Fri, May 22, 2009 at 8:58 AM, aman gofora...@gmail.com wrote:
hi,
gfy adv
dfhuvadnfvd
vdifuvhefd
--
regards:
Amanpreet Singh
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
First of all you need a dump of the old database. I used then the
scripts under /opt/otrs/scripts to get the current schema, see also
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=259. Of
course you also need to adapt your config files if there is any
customization. That is not
Hi Afshar,
On 21.05.2009, at 05:57, Afshar Mohebbi wrote:
Thanks all!
This is our user's request indeed. They don't want to enter any text
even a single space when they close a ticket or when taking
ownership a ticket.
The Sysconfig is your friend:
Thanks James. We'll give it a go. Will let you know it goes
Christoph Ohliger wrote:
First of all you need a dump of the old database. I used then the
scripts under /opt/otrs/scripts to get the current schema, see also
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=259. Of
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Rodney McDuff schrieb:
I have a whole bunch of hierachical FAQs that are visible in the
customer interface; all of which are set to state public. In the public
interface I see nought but a FAQ link on the left hand side and
links to various
Hi,
I have setup mail filters in OTRS to automatically place certain
emails in appropriate queues using the X-OTRS-Queue header. This was
working fine, but has all of sudden stopped working. Is there a way I
can troubleshoot the filtering process to determine why OTRS is not
putting
Hello again,
When I list tickets from the search function, I would like to be able
to perform bulk actions on some of them (for example move to a
particular queue), but I can't see anywhere where I can select them,
which bulk action requires. Is this something that needs to be turned on
in
i had made change to /etc/httpd/conf.d/otrs.conf
to redirect it to other name instead of otrs.
Also i tried to change it from Framework::Core::ScriptAlias
But changing this name also not usefull.
Please any kind of help is appreciated...
Thanks,
Vaishali.
Hi all!
I use OTRS for a half year. This is nice system, but I need one feature
and can't find it. I need to make daily/weekly/monthly reports and send
it by e-mail. I create my own script which maked querries to mysql and
generate reports directly from database, but can I get this function
The mkStats.pl script will do just what you need. You can use it to send
stat reports via email. Call it from a crontab entry. See:
http://doc.otrs.org/2.3/en/html/x2376.html#stats-mkstats
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
Hi Torsten
Torsten Thau wrote:
Rodney McDuff schrieb:
I have a whole bunch of hierachical FAQs that are visible in the
customer interface; all of which are set to state public. In the public
interface I see nought but a FAQ link on the left hand side and
links to various articles in the
Hi Marius,
This is actually a feature that is implemented in 2.4 (which is still in
beta):
[image:
http://dl.getdropbox.com/u/222532/otrs_2_4_beta2_search_bulk_select.png]
Also please look at the checkbox next to the Bulk Actionbutton. You can
use this to select all tickets on the screen.
Both
Thanks Michiel,
Then I look forward to 2.4 :-)
OTRS seems very exciting, and there's lots to learn before we start to
use it in production, hopefully in a few days.
How Beta is 2.4 Beta. Do you consider it stable enough to be used in a
small production system, or would you definitely
Marius,
It really is a beta. There are still quite a few bugs open in bugzilla
against 2.4.
Also, the ITSM package you are now using is designeds for the 2.3.x
framework and does not run on 2.4.
So i'd recommend you just start using 2.3.4 and then upgrade to 2.4 when the
stable version is
I tried to install the ITSM packages but withou sucess
I Will wait a litte bit more ,
eheheh
Michiel Beijen escreveu:
Marius,
It really is a beta. There are still quite a few bugs open in bugzilla
against 2.4.
Also, the ITSM package you are now using is designeds for the 2.3.x
Gibt's ne Möglichkeit via genericAgent alte, geschlossene Tickets zu
löschen, die GRÖSSER als z.B. 2MB sind -- dabei handelt es sich immer
um irgendwelche PDFs die meine User mitschicken und die DB zumüllen.
Hi Ralph,
2 ansätze:
* tickets mit den großen attachments löschen
* nur attachments
* it-news (Josef Lahmer) it-n...@gugler.at:
Gibt's ne Möglichkeit via genericAgent alte, geschlossene Tickets zu
löschen, die GRÖSSER als z.B. 2MB sind -- dabei handelt es sich immer
um irgendwelche PDFs die meine User mitschicken und die DB zumüllen.
Hi Ralph,
2 ansätze:
* tickets
* Ralf Hildebrandt ralf.hildebra...@charite.de:
speicherplatz, anzahl an attachments, größtes attachment
8MB37.535.273, 4, 10.076.713
4MB 229.561.788,36, 10.076.713
2MB 428.227.851, 105, 10.076.713
1MB 613.497.597,
* Ralf Hildebrandt ralf.hildebra...@charite.de:
Wäre mir beides Recht. Wenn ich jetzt auf attachmentstorage=filesystem
umstelle, habe ich dann wenigstens in zukunft kein Prolem? Bzw. nimmt
er für alte Tickets weiterhin DB und für neue das Filesystem?
Habe das gerade mal ausprobiert:
Die FS
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