First of all you need a dump of the old database. I used then the
scripts under /opt/otrs/scripts to get the current schema, see also
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=259. Of
course you also need to adapt your config files if there is any
customization. That is not based on any upgrade path, but worked for me
in the past.
regards
Christoph Ohliger
Rabindra Pandey schrieb:
Hi James,
Thanks for this. Sounds very simple approach to me. However I did not
understand what do you mean by -
Follow the upgrade path from 1.2.3 to 2.3.4 on your new server.
Sorry for being naive but I am cutting my teeth in OTRS. I have
inherited this from someone who left the organization.
Thanks.
Maurice James wrote:
You might want to try this:
Create a back up of you existing 1.2.3 installation
Install a fresh copy of 1.2.3 on your new server
Restore your old OTRS database to your new instance of 1.2.3
Follow the upgrade path from 1.2.3 to 2.3.4 on your new server.
That's the way that I know how. It sounds time consuming but its
effective
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Rabindra Pandey
Sent: Thursday, May 21, 2009 10:22 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Migrating to 2.3.4
Hi,
We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this
instance is running fine.
Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10)
to new installation. Can someone help me getting started as I am
finding kind of stranded at the moment.
Your help is greatly appreciated.
Thanks.
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