No such feature to my knowledge.
However if you are learned and examine the db structure it should be
possible. We had someone merge a ticket incorrectly once... this turned out
to be an easy fix.
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Does OTRS needs to be installed at /opt/otrs/ Only?
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Hi,
I don't think its mandatory having otrs in /opt either because in many case
you can find $OTRS_HOME or $HOME used for the crontab script runned by user
otrs.
On Thu, Jun 25, 2009 at 11:55 AM, sumeet jain sumeetcj...@gmail.com wrote:
Does OTRS needs to be installed at /opt/otrs/ Only?
Hi J,
I am also facing the same issues. I tried modifying the
AdminGenericAgent.pm to add 01 minutes and then select the same while
creating the job. But it did not work. Moreover the schedule I am
selecting in the GenericAgent job interface is never honoured.
I am also wondering about the
I have 2 installations in the same server, one in the default path, the
other in /opt/otrs2, each one with its own database, both are working
fine, so I think it's possible to put it anywhere.
Regards,
Juan Ferreyra
sumeet jain wrote:
Does OTRS needs to be installed at /opt/otrs/ Only?
Are both using mod_perl? I only get this working, one with mod_perl,
the other without mod_perl.
which version do you use?
Greetz,
Jan
Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven:
I have 2 installations in the same server, one in the default path,
the other in
We are still not using mod_perl because we are in a dev early fase, we
are using otrs version 2.3.4.
You can try to configure 2 different virtual hosts in apache.
Jan Schuer wrote:
Are both using mod_perl? I only get this working, one with mod_perl,
the other without mod_perl.
which version
We have it set up so that all customer users are added the the FAQ group
by default. We have added the agents to the FAQ group as well and the
articles don't show up for them either in the customer interface.
We can see the FAQ categories and article counts but cannot look at the
articles.
Thanks..
Actually, the documentation suggests /op/ at all the places,so was confused.
Also, seems its possible to run multiple instances of OTRS in one machine...
I havent tried but want to do it...
Any suggestions/experiences welcome..
On 6/25/09, Juan Ferreyra jferre...@tenroses.com.ar
Hallo Dennis
Das Modul SystemMonitoring parst mit den Einstellungen im
PostMaster::PreFilterModule###1-SystemMonitoring das E-Mail und füllt die
FreeFields1 und FreeFields2 mit den Werten für Host und Service. (das
Standardverhalten ist auf das Monitoring System Nagios abgestimmt)
Ich kann mir
Hallo,
vielen Dank für die Antwort.
Ich bin jetzt schon wesentlich weiter.
Allerdings scheint das Monitoring nicht richtig zu extrahieren.
Welcher Platzhalter muss zwischen den Variablen gesetzt sein?
Bei den Standards
\s*Host:\s+(.*)\s*
\s*Service:\s+(.*)\s*
\s*State:\s+(\S+)
Und einer
Hallo,
ich bin noch nicht lange OTRS User und habe das System erst kürzlich
installiert. Mein Problem ist, dass der Paketmanager nicht mehr erscheint
(vertschüsst sich ins Nirvana und zeigt nur eine leere Seite an. Mir ist
anfangs auch aufgefallen, dass bei Aufruf des Paketmanagers keine URLs
Hallo zusammen,
wir würden unsere eingehenden Tickets gerne nach verschiedenen Gruppen
kategorisieren, um später über diese Kategorien statistische
Auswertungen zu fahren.
Hierzu hatten wir bisher den Ansatz diese Kategorien über Unterqueues
abzubilden.
Beispiel:
Queue Betriebssysteme
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