Hi Rory and Mauricio,
Let me first state that if you have configured the AuthSyncModule the
OTRS will sync agent data every time a user logs in to OTRS. If you'd
change the user properties in active directory; they would be updated
in OTRS as soon as the agent logs in.
And of course, if the
Hi Mauricio,
What version of OTRS are you using? With 2.4.x, the s/m/l ticket view
is introduced. Using the icons on the far right side of the screen you
can switch between these views. I guess the S view would be just what
you're looking for.
Maybe one more reason to upgrade?
Regards,
--
Hi all,
I would like to change the new FAQ article default language from DE to
SK. Is it possible ?
I have searched SysConfig through, no usable result.
Thank you for any idea (experience).
Sincerely,
Tibor.
-
OTRS mailing
Hi again,
I am still having a problem with pictures taking forever to load.
I reduced the size of the pictures I have embedded in the article, but
size doesn't seem to matter here as none of the pictures are loading
across all customer viewable FAQ's for at least 3 or 4 mins.. (it just
Hi Michiel,
Thanks for the info. I'm trying to use the SyncRolesDefinition and
I've added the following to the config;
# Sync LDAP group to role in OTRS
# AuthSyncModule::LDAP::UserSyncRolesDefinition
$Self-{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
# ldap group
Nuts, hit send too early.
So I've added the following to the config;
# Sync LDAP group to role in OTRS
# AuthSyncModule::LDAP::UserSyncRolesDefinition
$Self-{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
# ldap group
'CN=IT,OU=Groups,OU=IT,OU=Departments' = {
I'm building a new OTRS system on Suse's SLES11, but every time
GenericAgent.pl runs, I get the following error:
(in cleanup) Can't call method FETCH on an undefined value at
/usr/lib/perl5/vendor_perl/5.10.0/Net/LDAP.pm line 274, DATA line 275
during global destruction.
Has this happened to
Well, nobody seems to be reading my other thread so let's put a new
name on it and see what happens :-)
I still cannot get this working. Customer emails supp...@example.com
and I cannot get it working that they get a response with their ticket
number.
I do have it working that when the ticket
If you watch to the right side of the Service field when you select a queue in
the To field a circular arrow appears. To me this means there is code
somewhere looking for something to match with. I want to do the same thing as
you but have not found a way either. I am having my Unix admin
??
Matt Reidy
Director of IT Operations
SnagAJob.com, Inc.http://www.snagajob.com/
4880 Cox Road, Suite 200
Glen Allen, VA 23060
(804) 433-2797 ~ office
(804) 519-1340 ~ cell
(804) 433-2793 ~ fax
mre...@snagajob.com
[cid:image001.gif@01CA174D.B28E95D0]http://www.snagajob.com/
This was in error - my apologies.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Matt
Reidy
Sent: Friday, August 07, 2009 10:56 AM
To: otrs@otrs.org
Subject: [otrs] test
??
The information in this communication is intended to be
Hello List,
I am attempting to evaluate OTRS and have it installed on a Windows 2003 server.
I am unable to get outbound mail to work using an internal SMTP relay server
(Exchange) and have verified that there is no authentication or communication
issue with my SMTP server from the OS on the
Matt,
I've seen similar messages in my installation, but due to my OTRS box being in
a different domain than my Exchange box and having a bad mx record for my
Exchange box, resolved by adding an entry to my Exchange box in the OTRS
server's host file. I'd look there first, make sure you can
Since I didn't get any answers the first time, I am sending this
again with a third added strangeness...
Hi there,
I just installed 2.4.2 and got everything to work fairly well, but
I am seeing some strange behavior.
First:
When a message is sent to OTRS via supp...@example.com it goes
into
On 07.08.09 13:32, Richard Stockton wrote:
Since I didn't get any answers the first time, I am sending this
again with a third added strangeness...
Hi there,
I just installed 2.4.2 and got everything to work fairly well, but
I am seeing some strange behavior.
First:
When a message is
Hallo zusammen,
und wieder war es ein Problemd as ich mir selbst auferlegt hatte :)
ich hatte in der Config.pm mit
$Self-{DatabaseUserTable} = 'system_user'
Die UserTabelle umgestellt und somit lässt sich auch erklären wieso die
update scripte das umgestellt hatten ^^ (ich hatte sie Manuell
Hallo,
wir haben zwei Windows Domains. Ich möchte gerne den Usern der beiden
Domains ermöglichen, sich mit ihrem Domainlogin auch an otrs als Kunde
(customer.pl) anzumelden.
Die LDAP Anbindung um den Kunden in einem Ticket zuzuordnen ist bereits
etabliert. Leider bekomme ich es nicht hin, dass
Hallo Micha
Ich habe zwar nur eine Anbindung an eine LDAP Quelle, aber was mir noch spontan
einfällt:
was ist mit dem BindUser? Gibt es eine Definition für beide Directories? Ist
der BindUser bei beiden Directories gleich?
bsp:
$Self-{'AuthModule::LDAP::SearchUserDN1'} = 'binduser';
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