Hi Martin,
Am 27.09.2009 um 13:53 schrieb Martin Edenhofer:
Hi Frank,
to check if perl environment is working well use:
shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl
It does.
The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's
something (e. g. file permission
Dear Alexander,
You are correct, I would like the agents to use the email client to
correspond with the customer once the ticket is opened / locked. Initially when
the notification is received by the agent, he will goto
web interface and "lock" the ticket. Subsequently, he would need to
reply fro
I ran into this problem when I upgraded from ver 1.x many years ago. Resolved
by going to apache... Sorry don't remember the specifics, but it was a 5 min
correction.
LQ Marshall
lqmarsh...@inetspace.net
(o) 919.866.3195
(m) 919.796.3949
- Sent from my Mobile device
---
Hi Gustavo,
On 27.09.2009, at 15:43, Gustavo Azambuja wrote:
Hi, where I can find all valid "Attributes"?
In OTRS, I can find this: StateType, TicketPendingTimeOlderMinutes
but where I can find all valid keys and values? (StateName??
TicketNumber??...)
http://dev.otrs.org/ -> OTRS 2.4 ->
Hi, where I can find all valid "Attributes"? In OTRS, I can find this:
StateType, TicketPendingTimeOlderMinutes but where I can find all valid keys
and values? (StateName?? TicketNumber??...)
--
Gustavo Azambuja - Linux User: 275813
http://www.twitter.com/gazambuja
--
Sridhar Kusumba wrote:
Fundamentally, I would like the 'agent' to be independent of accessing
OTRS through web interface for replying to tickets.
[...]
Now, I would like the 'agent' to just reply the mail he has received and
the same should arrive at supp...@xyz.com. Inturn, OTRS should relay t
Hi Maurice,
On 25.09.2009, at 02:18, Maurice James wrote:
You can find the style sheet that controls the agent interface in
/opt/otrs/var/httpd/htdocs/css/Standard/agent.css
I.m not sure why they moved the style sheet to that directory
The reason was to increase the speed of OTRS.
OTRS 2
Hi Bernd,
On 25.09.2009, at 10:54, Bernd Plagge wrote:
I tried to install OTRS under Apache2 and mod_perl2 using the web
server configuration provided in README.webserver.
Customer is using Solaris and PostgreSql.
However, I couldn't start Apache2.
The perl startup.pl script contains (as sho
Hi Frank,
to check if perl environment is working well use:
shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl
The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's
something (e. g. file permission related to the user/web server user
which is executing installer.pl.
I
Hi Rosanna,
yes, "Core::WebUserAgent" is the right setting for http/proxy settings
to fetching "Product News" and "OTRS News".
It seems that otrs.org was not reachable well on 2009-09-23, so maybe
it was a problem which was not related to your setup. ;)
-Martin
On 23.09.2009, at 14:30,
Dear All,
Its now thirteen days I have been playing around with OTRS and setting it up in
place of existing RT. However, I still feel that there are few limitations in
OTRS compared to RT. I am not sure if I should call them limitations or that I
am not able to achieve the required functionalit
Dear All,
Its now thirteen days I have been playing around with OTRS and setting it up in
place of existing RT. However, I still feel that there are few limitations in
OTRS compared to RT. I am not sure if I should call them limitations or that I
am not able to achieve the required functionalit
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