[otrs] Backups

Hi, I'm using /opt/otrs/scripts/backup.pl to backup otrs but for the last few weeks, I've been getting: Backup /home/otrs/backups/2009-11-02_06-00/Config.tar.gz ... done Backup /home/otrs/backups/2009-11-02_06-00/Application.tar.gz ... done Dump MySQL rdbms ... mysqldump: Error 2013: Lost

[otrs] AgentSpelling error

Hi All, after upgrading 2.3 to 2.4.5 i'm getting the following error on spell checking under customer interface, does some one experience about this error and is their any fix for this, --- Comment:Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl:

[otrs] Stop Timer after Close

Is there any way to change configuration so the timer stops after the ticket is closed so I can keep track of how long on average it took for a ticket to be addressed? Att, -- ___ Thiago Barroncas email: thi...@barroncas.com cel: + 55 (21) 9658-2140

Re: [otrs] FQDN - set in SysConfig, but showing in answer message as localhost

Hi Michael, Upgrading might be a worthwhile option. The problem occurs when attempting to respond to a ticket e.g.: http://some.host.name.com/otrs/index.pl?Action=AgentTicketComposeResponseID=3TicketID=3ArticleID=4 I can't get it to work by changing NotificationSenderEmail from

[otrs] Option REMOVED was removed the version 2.4.5 ?

Hello, I upgraded my OTRS, the version 2.3.3 to 2.4.5, after the update I am finding it REMOVED the option when I perform an action on the tickets. This option was removed this version of OTRS? Tks,

[otrs] set-up function

Hello, I'm having trouble setting up some simple tasks. I have a fresh and clean install of OTRS 2.4.5. I have configured - 1 customer - 1 queue - 1 user My postmaster filter delivers the email into the created queue. A default queue notification is generated for the new ticket and is getting

Re: [otrs] Stop Timer after Close

Hi Thiago, The *age *of a ticket is not what you'd most probably want to look at. If I have logged a ticket in 2006, it will have an *age* of 3 years by now. What you'd most probably want to look at is the escalation solution time, which is stored on the ticket as an integer value in minutes.

[otrs] Can't connect to smtp.gmail.com using OTRS 2.4.5 on Centos

Hi everyone. Can anyone give me some advice? I have a OTRS 2.4.3 instalation running in Open SUSE and is working ok. But in a new instalation using Centos, I have the following error: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 3 11:23:57 2009 Message: Can't connect to

[otrs] Add Spam link to every ticket

Hi , tried to search list , google etc but could not find a suitable answer. Is there a way to add the Spam link you normally get when you zoom into a ticket to appear on the preview list of all the tickets? I have tried to look at the templates but could not really make out where and what to

Re: [otrs] Can't connect to smtp.gmail.com using OTRS 2.4.5 on Centos

Ciao Gustavo, have you cheked otrs.checkModules if you have all needed modules installed ? o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::SMTP::SSL..ok (v1.01) On Tue, Nov 3, 2009 at 3:58 PM, Gustavo Carbonaro

[otrs] Time Closed Ticket

how do I get the weather report that called the lead to be closed? -- ___ Thiago Barroncas email: thi...@barroncas.com cel: + 55 (21) 9658-2140 www.barroncas.com ___

Re: [otrs] Perl CGI version problem

I am guessing there’s no resolution to this. My point is this: I do not want to run anything but .rpm’s. Yes, I know how to, and can utilize CPAN, but chose not to do so. If I run “yum upgrade” or “up2date” on my systems with .rpm installed Perl packages, any CPAN update I do, may

Re: [otrs] Perl CGI version problem

Hi Tony, I’m in a similar situation to you, but it just has to come back to being careful with what I update and when. RPM is great and easy, but the price you pay is often situations like this. You sound like a pretty cluey guy, so I’m sure you already understand this. James.

[otrs] Option REMOVED in Bulk Action.

Hello, I upgraded my OTRS, the version 2.3.3 to 2.4.5, after the update I am finding it REMOVED the option when I perform a Bulk Action. This option was removed this version of OTRS? Tks,

[otrs] Bulk Action Subject Field?

Hello. Where in OTRS 2.4.5's SysConfig can I find the Subject field for the bulk action replies? I would like to populate it so I don't have to type in something each time I make a bulk ticket action. I've gone through everything I can think of with no success. Thanks, Ron

Re: [otrs] Question regarding Auto Response Management/multiplechoice auto reply options?

Michael, I had attempted to do this..it helps if I change the Type: when creating the new reply. Maybe I should cut back on the red bull. Thanks! - Todd -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mayaka Sent: Monday, November

Re: [otrs] Custom FrontEnd Webpages

Hi, To customize Agent login screen do it in Login.dtl file To do it for customer login screen change the following files. CustomerLogin.dtl, CustomerHeader.dtl CustomerFooter.dtl Regards, Mani On Wed, Nov 4, 2009 at 4:08 AM, Jason Dupuy it.mana...@globalproductsinc.com wrote: Can

Re: [otrs] Perl CGI version problem

Hi Tony, First of all, let me state that I understand your issues with using cpan versus your systems package manager. I also prefer to be 100% RPM, or DEB if that is your poison. Would it help you if we'd create RPMs for the perl modules that are not available? Internally, we have discussed

Re: [otrs-de] Follow-Up durch neue E-Mail auslösen

Hallo Renè, ich hab es auch grade gefunden nachdem ich Mail abgeschickt habe, ich denke das ist das was ich gesucht habe danke. Gruß Karsten Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Rene Kleffel Gesendet: