Re: [otrs] Address Book Search not working

With ADSIEdit connected to the domain naming *context*, right-click the relevant domain name and choose Properties from the *context* menu. Again, select the *Security* tab and add read access to the otrs query user , in my scenario otrsadmin is the user granted to search in context. If this

[otrs] attachment while closing a ticket.

Hi , while closing a ticket , when i add an attachment and inform the customer by mail i want the attachment attached to the mail just like when they open a new ticket to the agent the attachment comes to my mailbox also.. i want the same while sending the attachment back to the customer. so

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

* Martignier, Philippe philippe.martign...@wipo.int: Hi there, I want to speed up the frequence of refresh (= an email arrives in Outlook and then OTRS looks in the mail box if there is a mail it deletes that email and create a ticket inside OTRS) Well, don't use fetchmail, but feed OTRS

[otrs] Difference betwen owner and responsible

Hi all I need more information and explain for the difference between the owner Ticket and the responsible Ticket The owner see a ticket in his queue and can do everything? But he responsible? If you have some link about ITIL for the owner and responsible ticket Thanks Sébastien Bory

[otrs] Performance tuning

Hello All, I have otrs 2.4.5 on windows 2008 and mssql 2005. Performance of system is not satisfactory, Can anybody guide me how can i improve the speed of my system. I have enabled the PerlEx already. I am using Activestate Perl. Regards A G =-=-= Notice: The information

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

Hi, I’m new on the list, we’re working on using OTRS to manage our customer’s questions and requests. I understand that Philippe doesn't use fetchmail as these lines are commented out. According to your crontab, OTRS mails are coming from these lines : # fetch emails every 10 minutes

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

* Florian Houel florian.ho...@arcanal.fr: Hi, I’m new on the list, we’re working on using OTRS to manage our customer’s questions and requests. I understand that Philippe doesn't use fetchmail as these lines are commented out. According to your crontab, OTRS mails are coming from these

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

* Ralf Hildebrandt ralf.hildebra...@charite.de: * Florian Houel florian.ho...@arcanal.fr: Hi, I’m new on the list, we’re working on using OTRS to manage our customer’s questions and requests. I understand that Philippe doesn't use fetchmail as these lines are commented out.

[otrs] Problem using generic agent to move escalated tickets

Hi, I have set up the generic agent to look for escalated tickets in a cetain queue and then move them to a new queue, but when I run the generic agent it moves the tickets well before the escalation time has been reached. Can anyone help ? Richard Notice: This e-mail is intended solely for

[otrs] ticket not see on customer interface

Dear all, When a agent create a ticket via phone ticket, the customer don’t see this request on the web interfaces (http://mysites.com/otrs/customer.pl) It is normal or I have forget something ? Thanks for your help Best regards Sébastien Bory Administrateur réseaux NCI-les

Re: [otrs] ticket not see on customer interface

You should be aware that the email address of the client inserted is in the customer table and that the user is associated to a customer company HTH MV 2010/1/22 Sebastien Bory s.b...@groupenci.com Dear all, When a agent create a ticket via phone ticket, the customer don’t see this

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

Thanks for your quick responses! As our transfer is a bit complex than explained (users still want to keep messages in outlook, yes they do like a parallel work at the moment), I will try the Florian solution. So if I understand right we have to move the comments and place 3 or 5 instead the

[otrs] SIMPLY QUESTION

Hi all I need for some agent, the can access to customer icon, to modify or create the customer record, but I forget where I can modify that. Today I create a group “commercial” with 3 agent but when they login they doesn’t have the customer icons Can you help me ? thanks Cordialement

[otrs] attachments in closed tickets..

Hi again, When i close a ticket , i add an attachment to the customer. The customer can not receive it in e-mail. The e-mail goes without the attachment. But it works when a customer opens a ticket with an attachment the agent can receive tha attachment within e-mail as well. So it should

Re: [otrs] Cron jobs : what to change to make the refresh quickier?

Martignier, Philippe wrote : [...] So if I understand right we have to move the comments and place 3 or 5 instead the 10 ... Do you know if the fact that changing that parameter can interfer with other cron jobs ? Any side effects? Hello Philippe, AFAIK there are no side effects, we use this

Re: [otrs] SIMPLY QUESTION

sysconfig Frontend::Agent::NavBarModulehttp://otrs.h3g.it/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Frontend::Agent::NavBarModuleSysConfigGroup=Framework ? 2010/1/22 Sebastien Bory s.b...@groupenci.com Hi all I need for some agent, the can access to customer

[otrs] how to map the Queues with different services

how to map the Queues with different services - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE

Re: [otrs] how to map the Queues with different services

Hi Ramana, not the queues but the customers are mapped to services. Gruß Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ramana Chary Gesendet: Freitag, 22. Januar 2010 14:30 An: User questions

Re: [otrs] Can we hide the list of services front end customer login

Can we hide the list of services front end customer login and able to see all service's Agent login. for example: i have created 5 service's in that each service created sub-services. here from customer login -- only they can mail services list i want to hide the sub-services's list. can any

Re: [otrs] SIMPLY QUESTION

Thanks Marco, but there are no option on sysconfig http://otrs.h3g.it/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysCo nfigSubGroup=Frontend::Agent::NavBarModuleSysConfigGroup=Framework Frontend::Agent::NavBarModule The agent need to member of user groups with RW access and that works

Re: [otrs] SIMPLY QUESTION

Am 22.01.10 14:24, schrieb Sebastien Bory: Hi all I need for some agent, the can access to customer icon, to modify or create the customer record, but I forget where I can modify that. Today I create a group commercial with 3 agent but when they login they doesnt have

Re: [otrs] Can we hide the list of services front end customer login

Hi, On 22.01.2010, at 15:19, Ramana Chary wrote: Can we hide the list of services front end customer login and able to see all service's Agent login. you definitivle look at the lovely OTRS ACL feature. This FAQ enytr may help you to get started:

Re: [otrs] How to delete CI's

Hi, On 20.01.2010, at 11:02, Marco Vannini wrote: sorry, there right db schema is in http://doc.otrs.org/itsm/1.3/en/html/c427.html On Wed, Jan 20, 2010 at 11:00 AM, Marco Vannini marco.vann...@gmail.com wrote: It is not so easy I think, depending if you have defined linkage between

Re: [otrs] Difference betwen owner and responsible

Hi Sébastien, More than an ITIL thing, I believe it's OTRS specific. You own the ticket when you lock it to yourself or when someone makes you the owner of the ticket. About responsible, the following link explans it: http://doc.otrs.org/2.4/en/html/c1731.html It might help also reading the

[otrs] RE : Cron jobs : what to change to m ake the refresh quickier?

Actually, there's no comment to move in your crontab, the line starting with */10 ... means every 10 minutes. Just change it to */5 ... to have the PostMasterMailbox.pl script executed every 5 minutes. French Inutile de modifier les commentaires, c'est la ligne commencant par */10 ... qui

Re: [otrs] ticket not see on customer interface

Hi Marco I have this but the ticket not appear from the customer interfaces. The customer have a valid email and the customers ID (sebam) is the same in the customer records and enterprise record Cordialement Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue

[otrs] Changing database MYSQL to MSSQL Server 2005

Hello, I am changing my OTRS 2.4.5 that is on a SuSE for Windows 2003 R2. My database is in MySQL, I use a MS SQLServer 2005. How do I migrate this database? Is there a script for this? Thanks, Rodrigo Corrêa

[otrs] perl module manager

Can anyone help with this I downloaded and installed pmm and when its downloads and installs perlmodules where does it go when I run otrs.checkmodules I'm still missing Modules after running pmm this the error I'm getting. o IO::Socket::SSL.Not installed! (Optional - for POP3

Re: [otrs-de] Email-Annahme erst nach einmaliger Benutzeranmeldung

Hallo, hat denn keiner einen Tipp für mich wie das realiesiert werden kann? Es sollen legentlich keine Emails von Kunden angenommen werden solange diese sich nicht am OTRS angemeldet haben und somit keinen Kundendatensatz besitzen. Ich bin für jeden Tipp dankbar. Gruß Peter Peter Grap

Re: [otrs-de] Email-Annahme erst nach einmaliger Benutzeranmeldung

Hi, On 22.01.2010, at 10:01, Peter Grap wrote: hat denn keiner einen Tipp für mich wie das realiesiert werden kann? Es sollen legentlich keine Emails von Kunden angenommen werden solange diese sich nicht am OTRS angemeldet haben und somit keinen Kundendatensatz besitzen. Peter Grap

[otrs-de] Anpassungen Dashboard

Hallo zusammen weiß jemand, wie man in der Ticketübersicht im Dashboard den Kunden und / oder Agent und / oder Status mitangezeigt bekommt? Bin für jeden Hinweis dankbar. Dank und Grüße Matthias - OTRS mailing list: otrs-de -

[otrs-de] OTRS Update von 2.2.7 auf 2.4.6

Hallo, ich möchte mein OTRS System von 2.2.7 auf 2.4.6 Updaten, habe dazu auf meinem Testsystem ein Datenbank Backup vom Live System eingespielt und anschließend die entsprechenden Update Scripte ausgeführt. DBUpdate-to-2.3.mysql.sql DBUpdate-to-2.3.pl ^^^ hierbei kamen viele dieser

Re: [otrs-de] OTRS Update von 2.2.7 auf 2.4.6

Hi, On 22.01.2010, at 16:07, Tobias Stumpp wrote: Unter Admin - Benutzer im OTRS Interface ist die Benutzerliste nun vollkommen leer! Google hat bereits folgendes offenbart: http://www.mail-archive.com/otrs-de@otrs.org/msg10256.html Ein manueller Blick in die Tabelle system_user sieht

Re: [otrs-de] Anpassungen Dashboard

Matthias Borrack schrieb: weiß jemand, wie man in der Ticketübersicht im Dashboard den Kunden und / oder Agent und / oder Status mitangezeigt bekommt? Bin für jeden Hinweis dankbar. Hallo Matthias, hilft dir dieser Link ? http://lists.otrs.org/pipermail/otrs/2009-August/028006.html Grüße

[otrs-de] (kein Betreff)

- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und