I implement OTRS in many corporations in iran. now I want to upgrade ITSM
module to version 2. How can I download OTRS::ITSM 2.0 package for
installing?
When this version will release?
-
OTRS mailing list: otrs - Webpage:
Hi
I want to give the customer just one queue to add tickets to - 'Support'. So
this queue is the only one with 'Users' role attached to it
I then have sub-queues that the Agents will assign this to such as Hardware and
Software.
However, if I do this, when the User (customer) tries to look
...and it disappeared from Customers 'MyTickets' and 'Company Tickets'
From: Neil Grantham nei...@btinternet.com
To: OTRS Mailing list otrs@otrs.org
Sent: Sunday, 14 March, 2010 11:13:22
Subject: [otrs] Customer queues
Hi
I want to give the customer just one
Hi Neil
I'm a newbie with otrs so my answer could not be completely appropriate but
I've asked a similar question just a couple days ago and I solved using info
in this page:
http://wiki.otrs-forum.de/index.php?title=Queues_in_Customer_Front_End
basically, you could leave permissions just as
Am 11.03.10 17:04, schrieb James, Michael:
td width=22%
a
href=$Env{Baselink}Action=AgentTicketQueueQueueID=$QData{QueueID}
onmouseover=window.status='$JSText{Queue}'; return true;
onmouseout=window.status='';
div title=$QData{Queue}$QData{Queue,25}/div
/a
/td
Great! Thanks a lot!
Hi all,
I am trying to get all the customer notifications right but I keep running into
some issues that are most likely due to my lack of knowledge of the system.
I am running OTRS 2.4.7.
I want the customer to receive two different messages.
1.When he makes a ticket ; this contains a
Mohd Fariz Bin Hashim wrote :
Is there any feature that the ticket that been closed by an agent
need to be approved by their superior. Just like FAQ.
Hi,
I think you can create such a possiblity with the existing features.
You could restrict the right to close a ticket with the ACL feature.
Guten Tag André Bauer.
Hab es:
$Self-{UserComment}
--
Mit freundlichen Grüßen
André Bauer
System: Ubuntu Server 6.06.1 LTS / Apache 2.0.55 - MOD_PERL 2.0.2 / MySQL
5.0.21 / OTRS 2.2.5
-
OTRS mailing list: otrs-de -
Moinsen,
habe mal nach langer zeit für unser unternehmen otrs neu aufgesetzt
Eckdaten:
- otrs2.1.7
- server: openSUSE 10.3
Soweit läuft ja alles schick
aber leider werden die mails nicht in in
queues geschickt in die die sollen
bzw. es kommen gar keine mails an
Was habe
