Re: [otrs] Customer creation account failure when using multiple backends

Hi, Do you try otrs.checkModules in OTRS/bin directory to check if a module isn't installed ? Hope this help Le 04/05/2010 09:41, Daniele Gagliardi a écrit : Hi James, Il 04/05/2010 0.04, otrs-requ...@otrs.org ha scritto: Message: 4 Date: Mon, 3 May 2010 09:15:08 -0700 From: James

[otrs] Customer creation account failure when using multiple backends

Il 05/05/2010 14.00, otrs-requ...@otrs.org ha scritto: Hi, Do you try otrs.checkModules in OTRS/bin directory to check if a module isn't installed ? Hope this help Hi Guillame, yes, I did it, everything is OK, every needed module is installed. And in fact I can successfull login

[otrs] otrs 2.4.7 dashboard - unlocked tickets

Hi, In the agent dashboard Is there a way to show tickets with an unlocked status? In the AgentDashboardTicketGeneric.dtl file in C:\Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard I found this part that shows Locked Tickets: !-- dtl:block:ContentLargeTicketGenericFilter -- tr

[otrs] Fwd: OTRS licensing terms for code changes

Hi Alexander, Thanks for the answer. However, that page does not make any real mention of how to comply with the licensing terms when you make changes. There seems to be some wording in the AGPL license that one must not alter any download links. However, as far as I can tell: a) public

[otrs] -e: Malformed multipart POST

Hello there, After upgrading to the latest OTRS version our agents sometimes get the error Malformed multipart POST losing the info they've written to a ticket. Apache log gives just the same information: [Wed May 05 09:06:52 2010] [error] [Wed May 5 09:06:52 2010] -e: Malformed multipart

[otrs] help about migration to new server

Hi, I've install OTRS 2.4.7 in new machine in debian lenny.(source installation) OTRS 2.04 has been running in an old machine for quite a long time. How can i move the OLD OTRS 2.04 to new one in the new machine? Note that database is using here is postgres in both server. -Ekram

Re: [otrs-de] Fw: Software Error: Can't locate object method new

Hi, da hast du natürlich in der tat recht. Ich hab das weitergegeben und wir werden uns das dahingehend auch nochmal ansehen. Danke grüße tobias siebert From: Nils Leideck - ITSM Sent: Tuesday, May 04, 2010 10:40 PM To: User questions and discussions about OTRS.org in German Subject: Re: