Re: [otrs] roles stats

Hi Mike Yes exactly. I would give staff certain "roles" to do which are predefined and then measure the numbers or percentages. thanks Iyad From: Michiel Beijen To: "User questions and discussions about OTRS." Date: 08/17/2010 05:42 PM Subject:Re: [otrs] roles stats Sent by:

[otrs] Spell Checker Don't Work

Dear List I install OTRS 2.4.7 in French on Windows 2003 Server I can configure spell Checker with ASpell and I have my languages (français) in the agent preference option But when I create a ticket (view phone) and I click on the “abc” icon the pop appears but not find any spelling error I don

Re: [otrs] roles stats

Hi Iyad, How would you like to measure roles? I can see how it can be convenient if you can create a report on users which belong to a certain role or so. Is that what you're looking for? -- Mike On Mon, Aug 16, 2010 at 12:21 PM, Iyad Al-Hindi wrote: > > > Hi all > > we recently installed OTRS

Re: [otrs] Some questions!!

Hi Jober: >From the documentation (http://doc.otrs.org/2.4/en/html/c1964.html#state-pending-autoclose-minus): 12.1.4. Pending auto close- Tickets in this status will be set to Closed Unsuccessful if the pending time has expired. Time spent by the ticket in this status will still add towards

Re: [otrs] Sending answere to customer

Hi Jean, Just set Frontend::RichText to No. You can find it under Admin > SysConfig > Framework > Core::Web. -- Mike On Tue, Aug 17, 2010 at 12:48 PM, Jean BROW wrote: > > Hi, > > When we sending answere to customer we often copy information from our CRM > system. the problem is the HTML felt i

Re: [otrs] RES: Corporative Use

thanks a lot Felipe!! I have also confirmed with the OTRS team to en...@otrs.com Best Regards, 2010/8/17 Felipe Boquetti de Oliveira Braga > No, it’s AGPL. From http://otrs.org/: > > *It is distributed under the GNU Affero General Public License > (AGPL)a

[otrs] RES: Corporative Use

No, it’s AGPL. From http://otrs.org/: It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows. Felipe Braga Tribunal de Conta

[otrs] Corporative Use

Hi, I need to know if the use of this tool is restricted in some way to corporative usage. Thanks in advance -- Atte. Esteban Abete - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

[otrs] Sending answere to customer

Hi, When we sending answere to customer we often copy information from our CRM system. the problem is the HTML felt in OTRS when we copy/paste. How can I get "OTRS" like the old days? Only plain text? - OTRS mailing list: otrs - W

Re: [otrs] OTRS in french

Hi, First, sorry for my english, it's not easy for me. Thanks for your response. But perhaps I dont explain so well my problem I translate 'History::CustomerUpdate' by 'Mise à jour : %s', and the translation is ok for 'mise à jour' but the description '%s' is not translated. So for 'Histor