Re: [otrs] Byte order is not compatible at ..\..\lib\Storable.pm

Hi Hugh, I believe you can change the default screen with Frontend::CommonParam###Action. Best regards, mg Am 29.09.10 10:55, schrieb Hugh Kelley: There is only one machine in use here. I will assume now that the large attachment is just a coincidence. Whatever the issue is, it seems to

Re: [otrs] Byte order is not compatible at ..\..\lib\Storable.pm

Hi Hugh, it could be many different things which are cached. You can try to get a backtrace to see where exactly the error occurred. Is this on beta4? Errors of this kind (byte order not compatible) should not occur any more (possibly only with old caching data). Regards, mg Am 29.09.10 13:08,

Re: [otrs] Pasting Images in Ticket Replies

I guess this would be an OTRS bug. Can you file a report please? Regards, mg Am 29.09.10 13:51, schrieb Hugh Kelley: When I reply to a ticket via Firefox, I seem to be able to paste images in the body of the message. Under IE, this does not work. Is this an OTRS feature or some FF add-on

Re: [otrs] Non-updating Free Text?

Hi Hugh, yes, that is fixed in CVS. Beta5 will work again. Regards, mg Am 29.09.10 17:35, schrieb Hugh Kelley: Running Beta 4, has anyone noticed that typed-in free text boxes don't update the ticket? Required pull-downs work fine. Hugh

[otrs] Ticket Creation from SMS

Is it possible to create a ticket from SMS? e.g. Someone SMS to a particular number and then a ticket should be created based on that. Replied to customer on mail/sms. Tracking can be from OTRS. - OTRS mailing list:

Re: [otrs] Ticket Creation from SMS

Is it possible to create a ticket from SMS? e.g. Someone SMS to a particular number and then a ticket should be created based on that. Replied to customer on mail/sms. Tracking can be from OTRS. Hi, creating a ticket by a received sms is not a big task. You can use e.g. SMS Tools 3

[otrs] Multiple Dashboards

Hi all, I was wondering if it was possible to have multiple dashboard views in OTRS. I have created a queue called 'projects' and I don't necessarily want to see this on my main dashboard, is there a way to have maybe a separate dashboard for those? Or removing them from the main dashboard?

[otrs] Queues and Email Filtering

Could I filter the incoming emails and drop them into specific queues based on text in the subject? --- CONFIDENTIALITY WARNING: This email may contain privileged or confidential information and is for the sole use of the intended recipients. Unauthorized disclosure or use of this

[otrs] Survey body should come in HTML

Hello, The Notification body of Survey is coming in Plain text instead of HTML, How to convert it into HTML..? Thanks.. Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshw...@tcs.com Website: http://www.tcs.com

[otrs] Prevent User ID 1 / root from Owning tickets

We have a relatively open permission model for our tickets. Most agents can add notes or replies without owning the ticket. As a result, some tickets go all the way to resolution without having the ID changed. This means that some get closed with the root user (#1) as the owner. Is there a way

[otrs] Possible Issues with Red Hat Enterprise Linux

We’re running OTRS on Red Hat Enterprise Linux and this week PDF production suddenly stopped working. This may be due to local configuration, but in case others are experiencing it thought I’d better log it with the OTRS mailing list. Aside from the PDF failing, $OTRS_HOME/bin/otrs.checkModules

[otrs] Search templates in Beta 4

I'm not sure if this a bug or user error, but I can't get a search template to save its fields. My steps: 1) Click the search button 2) Click Create New 3) Type in a template name 4) Add two filter criteria; owner and state, for example 5) Hit Create New Template 6) Run search, results are

[otrs] Statistics

Hi, i have all the modules ITSM installed and in a statistical i want to see how ticket escalated this month but do not understand well as any aid is grateful. Julio Cesar Angulo Quiroz Telf.: 997066155 - OTRS mailing

Re: [otrs] Search templates in Beta 4

Hi Hugh, maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019 -Martin (http://edenhofer.de/) On 01.10.2010, at 19:10, Hugh Kelley wrote: I'm not sure if this a bug or user error, but I can't get a search template to save its fields. My steps: 1) Click the search button

Re: [otrs] Search templates in Beta 4

Yes, that helps, though the behavior is still not quite what I would have expected. I've made a reply in the bug thread. Hugh On Fri, Oct 1, 2010 at 2:50 PM, Martin Edenhofer mar...@edenhofer.dewrote: Hi Hugh, maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019 -Martin

Re: [otrs] Search templates in Beta 4

Great! If you have improvements for the flow how it use templates, just feel free to discuss. :) -Martin (http://edenhofer.de/) On 01.10.2010, at 21:15, Hugh Kelley wrote: Yes, that helps, though the behavior is still not quite what I would have expected. I've made a reply in the bug