just add Re: in the subjest of ur reply or u have congured
a auto reply
this will solve ur problem and subsequent replies from custer will follow
the ticket in dashboard
shrikant
On Thu, Nov 25, 2010 at 7:09 PM, Lars Jørgensen wrote:
> Hi,
>
>
>
> We are thinking about implementing this w
Here we use OTRS 2.3.4 and we don´t have subqueues but as we also needed to
allow the customers from the same company to see each other tickets, we
configured the property Client IDs (a list separated by ';' that contains all
logins that are part of the same custormer). This is configured at the
Same here.
2.4.7 -> 3.0.2
Fehler: Core.Agent.Dashboard is undefined
Quelldatei: https://test-otrs.de/otrs/index.pl?Action=AgentDashboard
Zeile: 1953
Core.Agent.Dashboard.Init();
Regards,
Christian
--
Christian Reutter, M.A.
Service Management
Friedrich-Alexander-Universität Erlangen
Customers with the same Customer ID will see each others tickets in "Company
Tickets".
On Thu, Nov 25, 2010 at 4:11 AM, Erik van Ast wrote:
> Hi all,
>
> At our company we currently use OTRS 3.0.2. and we have 2 agents and about
> 10 customers. All these customers can create their own tickets but
Lars Jørgensen wrote :
We are thinking about implementing this work flow:
1. System generates mail to OTRS
2. OTRS forwards the mail to an external partner
3. The partner replies to this mail
The idea is that we need the ticket number in the forwarded mail in [2],
so that replies from the partn
Hi,
We are thinking about implementing this work flow:
1. System generates mail to OTRS
2. OTRS forwards the mail to an external partner
3. The partner replies to this mail
The idea is that we need the ticket number in the forwarded mail in [2], so
that replies from the partner will be attached
On 24.11.2010 19:08, Wes Plate wrote:
> Did uninstalling actually delete my FAQ
> entries? Maybe I should have _upgraded_ the FAQ module instead?
Yes! Thats the case, uninstalling deletes everything.
Good that you had a backup. :-)
hello all
Thanks a lot guys thanks for ur solution now i am able to do wat i require
On Thu, Nov 25, 2010 at 2:41 PM, Erik van Ast wrote:
> Hi all,
>
> At our company we currently use OTRS 3.0.2. and we have 2 agents and about
> 10 customers. All these customers can create their own tickets bu
I use LDAP backend for user authentication and lookup - you are using DB
backend.
For you it is posible to use customer groups for me it is not becouse
OTRS does not support it.
That is why I am editing the theme files to hide some groups from customers.
Regards
Adam
W dniu 2010-11-25 10:45,
On Thu, Nov 25, 2010 at 10:38:01AM +0100, Adam Bator wrote:
> I am using LDAP for customers and CustomerGroupSupport is not working -
> I have solved that problem by manual entering the group selection field
> in to the form.
> That is not all that comfortable but then again groups do not change
I am using LDAP for customers and CustomerGroupSupport is not working -
I have solved that problem by manual entering the group selection field
in to the form.
That is not all that comfortable but then again groups do not change much.
Regards
Adam
W dniu 2010-11-25 10:23, Jos Vos pisze:
On Th
On Thu, Nov 25, 2010 at 02:41:27PM +0530, shrikant k wrote:
> I have instaled otrs and working fine now i felt the need of customers of
> same company to use only particular queues not all queues
> is it possible for them to see only some queues insead of all
Yes.
You can enable the CustomerG
Hi all,
At our company we currently use OTRS 3.0.2. and we have 2 agents and about 10
customers. All these customers can create their own tickets but because 25-50%
of these tickets are about the same problem we want all customers to be able to
see each other's tickets. How can that be configur
hello all,
I have instaled otrs and working fine now i felt the need of customers of
same company to use only particular queues not all queues
is it possible for them to see only some queues insead of all
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