Re: [otrs] Core.Agent.Dashboard is undefined

Hi Mikola and all, looking at Mikola's ZZZAuto.pm, the file which contains the local config modifications, it seems that there are some so-called frontend module registration settings in this file, maybe because at some point this setting was locally modified, and therefore it did not receive the

[otrs] Autoincrement trouble

Hi List, Last night, our system (2.4.7) running AutoIncrement on the ticket number sequence generation, crossed over from 2029 to 2030 (or so it seems). But apparently something went wrong, and now it has gone back to 201 after having had a few issues with determining which number

[otrs] howto hide merged tickets

Hi all, I am running otrs 3.0.2. - I'd like to hide the merged tickets from the list of linked child objects (detailed ticket view, left side panel) - I'd like to extend this panel by edding a star or just a character to display the status of the linked tickets Thanks mb By the way: looks

Re: [otrs] JavaScriptError: Cannot call method 'Init' of undefined

Nils Breunese (Lemonbit) wrote: Op 23 nov 2010, om 15:33 heeft Michiel Beijen het volgende geschreven: Can you please check your web server log for errors? I had been looking at the vhost error_log and didn't see anything, but I just found that there are some OTRS errors in the

Re: [otrs] Generic Agent: Forward message?

Hi Alexander, Sorry for top quoting, but our company Outlook makes life hard. We want to forward automatically. When a ticket enters that specific queue, we need to forward it to a vendor automatically. Lars -Original Message- From: otrs-boun...@otrs.org

Re: [otrs] howto hide merged tickets

ok ... right side panel ... On 26.11.2010 11:36, mb wrote: Hi all, I am running otrs 3.0.2. - I'd like to hide the merged tickets from the list of linked child objects (detailed ticket view, left side panel) - I'd like to extend this panel by edding a star or just a character to display the

[otrs] Mail to big

Hi list, I have a mail to big to store it in DB. Ok, I delete it on my mailbox. But now on each cron, PostmasterMailBox.pl try to store it in db, again. Why PostmasterMailBox.pl find this big mail, it doesn't stored on mailbox. Otrs cache it ? If yes, where I can delete cache ? Anyone have

Re: [otrs] Core.Agent.Dashboard is undefined

Thank you Martin!, I did reset the AgentStats but it did not seem to do anything. There were a number of items in the Framework - Frontend::Agent::ModuleRegistration that seem to be edited such as; Frontend::Module###Logout Frontend::Module###AgentDashboard Only when I reset AgentDashboard did

Re: [otrs] Mail to big

Hi Guillaume, just have a look at $OTRS_HOME/var/spool there are folders for temorary / spooled email files. Cheers, Nils On 26.11.2010, at 17:23, Guillaume Rehm wrote: Hi list, I have a mail to big to store it in DB. Ok, I delete it on my mailbox. But now on each cron,

[otrs-de] OTRS 3.0 und ITSM

hallo OTRS-Gemeinde, wir arbeiten zurzeit noch mit OTRS 2.3.4. Da wir jetzt unsere Server (Testsystem / Produktivsystem) updaten müssen, wollte ich die Gelegenheit nutzen, auf OTRS 3.0 updaten. Zum einen muss ich dabei ja zunächst auf OTRS 2.4.X updaten - Richtig? Zum anderen: Wir setzen

[otrs-de] Kalender Plugin für OTRS 3.0.2

Hallo Liste, wir haben Update von OTRS 2.4 auf Version 3.0.2 durchgeführt. Das Update hat soweit funktioniert. Allerdings funktioniert das Kalender-Plugin nicht mehr richtig. Es wird zwar in der Navigationsleiste angezeigt und ich bekomme auch die Übersicht mit allen Terminen angezeigt,