[otrs] query average time

Greetings, someone know how it is that makes otrs query to DB to get the average time in a specific period? thanks Julio Cesar Angulo Quiroz Telf.: 997066155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: h

Re: [otrs] Ticket states

Hi Kristofer, the new status should just appear as you expected. Could it be that you have some ACLs defined that prevent the status from appearing in the “ViewClose” view? Cheers, Nils On 01.12.2010, at 04:12, Kristofer Pettijohn wrote: > Hello, > > I added a new ticket state called "close

Re: [otrs] Customizing Dashboard on OTRS 3.0

Sorry, I was able to rename it to OPM and install it. Thanks... GoodWills Parag Bhalerao Work215-494-2709 Call267-210-5949 Email parag.bhale...@cybertech.com -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag Bhalerao Sent: Wednes

Re: [otrs] Customizing Dashboard on OTRS 3.0

Hmmm... Thanks again Hugh, but the file I found is XML and not OPM. Package Manager is not allowing me to install XML file. :( GoodWills Parag Bhalerao Work215-494-2709 Call267-210-5949 Email parag.bhale...@cybertech.com -Original Message- From: otrs-boun...@otrs.org [mailto:

Re: [otrs] hide agent email address from customer view

Edit Kernel/Modules/CustomerTicketZoom.pm my $From = "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>"; and the same in CustomerTicketMessage.m CustomerTicketMessage.pm:my $From = "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>"; On

Re: [otrs] hide agent email address from customer view

On 12/01/2010 04:38 PM, Daniel Maher wrote: I apologise for reviving such an old thread, but I am curious to know if anybody has an answer for this question ? To summarize (again) : How can I hide the agent email addresses from view in customer.pl ? In « Kernel/Output/HTML/Standard/CustomerT

Re: [otrs] Customizing Dashboard on OTRS 3.0

The OPM files, also known as "packages" can be imported from the Admin section of your OTRS web UI. I think it will then automatically appear in agents' dashboards alongside the others. Hugh On 12/1/10, Parag Bhalerao wrote: > Thanks a lot Hugh, > > I was able to find the dashlel. But I don't k

[otrs] modules information

Greetings, I know to serve the other modules such as Sirius, incident, webwacher or if there somewhere documentation to these modules and inform them before installing them. thanks Julio Cesar Angulo Quiroz Telf.: 997066155 -

Re: [otrs] hide agent email address from customer view

On 09/14/2010 02:20 PM, Daniel Maher wrote: On 09/14/2010 01:45 PM, "LQ Marshall" wrote: I don't suppose anybody has any > ideas on how to go about hiding > email addresses from the > customers in customer.pl ? Thank you. Don't know what you are talking about? Don't have any point where a

Re: [otrs] Troubles viewing output on Customer GUI, MSSQL and charset

Hello again Mike... > There's one thing to pay attention here: OTRS can cache the > results from the database query for a couple of minutes. This > means that if you search for 'jim', change your config and > again search for 'jim', you'll probably see cached results. > In that case, the confi

Re: [otrs] Display "To" names

This isn't how OTRS works. New tickets go to a queue. Unless they are assigned to a specific owner, all engineers (agents) in the queue will get email notification if: - there is a new ticket in a queue to which they belong, and - the queue is part of the engineer's preferences My Queues, an