Hi Wes,
We have a similar bug open: http://bugs.otrs.org/show_bug.cgi?id=5513
http://bugs.otrs.org/show_bug.cgi?id=5513If I'm not mistaken, it only
happens with spam emails which are syntactically invalid, plus only if
you're using an ISO mysql database. Can you confirm this?
--
Mike
On Wed,
Hi all
Does anyone know “can't next outside a loop block
at../..//Kernel/System/Ticket.pm line 4993” error ?. how to fix it.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel
Beijen
Sent: Monday, March 14, 2011 3:06 PM
To: User questions and discussions
Hello all!
I am currently a newbie to OTRS. I have managed successfully to install it
and use some features such as ticket creation, reply...etc. I am a bit
confused concerning how efficently i can create different companies portals
or pages when these companies have one provider. Lets take this
I am having a problem where I can access OTRS from some computers but
not others. The solution is to ping each computer every hour. I have
disabled SELinux, IPTables firewall. I am not sure what else to do, I
am running on the beta still and am not sure what to do. I know I need
to upgrade but
hi,
if I understand your question right, your problem that different customers
have the same URL http://example.com.
The first thing you should do is, to make clear what you want.
Do the different customers need different skins or completely different
entry pages.
Normally when your OTRS runs on
Hi Andrew, I think that information are not enough for an hints. BTW, we are
assuming that you are using a RedHat like system (having SELinux), right ?
but neither this will be enough... did you try with some sniffer (tcpdump)
or with netstat to see if connection are in SYN_RECV or similar states
Marco,
Thanks for the response. I haven't had enough time to actually check on
tcpdump. Dmesg doesn't seem to return any problems. It is Fedora 13
actually. I will test that today - time permitting. This works fine
accessing it from the outside or atleast resolving the outside from the
Load balancer, IDS, traffic shaper, ssl accellerator... I don't know ;D
Other appliance??
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I have none of that...
Andrew Meyer
ame...@precisionpractice.com mailto:ame...@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365 (Fax)
314-565-0868 (cell)
Could it be that the router discovery is failing...??
Andrew Meyer
ame...@precisionpractice.com mailto:ame...@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365
More information could be necessary
your otrs is running in the lan?
do you have proxy?
the other computer is in the same lan?
-Mensaje original-
De: Andrew Meyer ame...@precisionpractice.com
Reply-to: User questions and discussions about OTRS. otrs@otrs.org
Para: Marco Vannini
Hi folks
I have some problem on the Change Search output.
I defined some Free Text on the ITSM Change form and all works fine. Now
using the Change search function I'd like to have the output (Print or
Normal) with additional column showing the Free Text.
Let me say : I configured a free text
Hallo Nils,
eigentlich nichts von Bedeutung. Ich war im Agent eingelogt und habe mir
ein paar .js Dateien über eine ssh Verbindung auf dem Server angeschaut
ohne diese zu verändern. Als ich wieder im Agent arbeiten wollte, waren
alle Schaltflächen ohne Reaktion, auch nach aktualisieren der
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