Hi
can you help on the following since I am new to the OTRS tool.
is this tool support following. If so, can you share the details to set up
(samples would be fine)
1. Can we restrict showing certain texts (body parts) in the tickets for a
set of users?
2. I know that OTRS can be configured to cre
What is the "normal importer" you're using? I'm curious if there's a better
tool/method than I use for importing tickets from one OTRS system into
another OTRS system.
RE: your question.
I'm guessing you'll need to update the change_time column in the ticket
table. I don't see a column for "sol
Hey list,
i recently "imported" old cases (simply by getting them to the normal importer)
and thought that once I would change create_time and create_time_unix in the
database accordingly to their original values (the day they had been originally
send) everything would be fine.
Well actually i
