Hi can you help on the following since I am new to the OTRS tool. is this tool support following. If so, can you share the details to set up (samples would be fine) 1. Can we restrict showing certain texts (body parts) in the tickets for a set of users? 2. I know that OTRS can be configured to create tickets from mails automatically. Is there a way to assign such ticket to someone automatically. simply, I need to create a ticket and assign it to someone automatically.
Thanks Hareendra
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