Re: [otrs] Bricked install

2011-06-23 Thread Gerald Young
Sure, just change the permissions on the ZZZAAuto file. (might want to take a look at owner/group and write permissions.) On Fri, Jun 24, 2011 at 1:46 AM, Robert Woodworth wrote: > Please take a look at this and tell me if there is any way to recover. > > I think I bricked my install. > >

[otrs] Bricked install

2011-06-23 Thread Robert Woodworth
Please take a look at this and tell me if there is any way to recover. I think I bricked my install. I installed the Turnkey Linux OTRS appliance. It seemed to install OK. Connecting to the admin dashboard was a pain because this system didn't follow the documentation but I got around that.

Re: [otrs] Is it possible to hide the CUSTOMERS button?

2011-06-23 Thread Charles
On 20/06/11 17:30, otrs-requ...@otrs.org wrote: Date: Sun, 19 Jun 2011 20:35:22 +0200 From: Roy Kaldung Subject: Re: [otrs] Is it possible to hide the CUSTOMERS button? To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=us-ascii On Jun 19, 2011,

Re: [otrs] Fetch Mail on Win32

2011-06-23 Thread Hugh Kelley
We just "ported" the jobs to Windows scheduled tasks and ignored cron. When in Rome . . . Hugh -- From: Maximilian A. Fuxjaeger Sent: Thursday, June 23, 2011 11:54 AM To: otrs@otrs.org Subject: [otrs] Fetch Mail on Win32 Dear OTRS Guru’s I’ve browsed and looked u

[otrs] Problem with IE8 - 'CKEDITOR' is undefined

2011-06-23 Thread Olivier Macchioni
Hello All, Some of my users are reporting an error with IE8 on OTRS 3.0.6 when trying to answer to a ticket: Détails de l’erreur de la page Web Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NE

[otrs] Developing In OTRS

2011-06-23 Thread Michael Martin
Hello, I am new to OTRS and I am trying to learn how to create additions. What I want to do is start by adding a new button under the drop down ticket menu. I am unsure where to do this. In a template or by adding to the database. I need documentation on developing. Please see this link to ge

[otrs] Fetch Mail on Win32

2011-06-23 Thread Maximilian A. Fuxjaeger
Dear OTRS Guru's I've browsed and looked up and read about getting OTRS to fetch mail every 2 or 5 minutes, but it seems that my version and build (OTRS::ITSM 3.0.3 on Windows) does not use the crontab.txt file (it is empty and the cronw32.pl and other files does not populate it) 1. Can

Re: [otrs] Reply to an email by Agent

2011-06-23 Thread Muhammad El-Sergani
Any thoughts Gurus? :) Thanks and Best Regards, Muhammad El-Sergani. On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani wrote: > Dear all, > > There seems to be something wrong, when I reply to an email (from OTRS) > that one other Agent wrote before me. > > The scenario goes as this: > 1-