Where can I download altered templates. I am really finding it hard to
create my own and its quite urgent.
Kind Regards,
Rob Lange
Business Solutions Manager
Business Solutions Unit
ICT
SASSA, Eastern Cape
Office : (043) 707 6436
Fax : 0866010239
Cell : 0824575444
E
besides change || to && ?
On Wed, Aug 15, 2012 at 11:07 AM, Carlos Andrés Gallego Arboleda <
carlos.gall...@itconsultores.com.co> wrote:
> Thanks for your answer Gerald,
>
> your comment are correct, we want to send a survey on both states. but its
> not working. any Idea?
>
>
> 2012/8/15 Gerald
Thanks for your answer Gerald,
your comment are correct, we want to send a survey on both states. but its
not working. any Idea?
2012/8/15 Gerald Young
> Briefly, the code you presented says:
> return 1 if A OR B, which is likely to be the case all the time, because
> CERRADO is a ticket state
Briefly, the code you presented says:
return 1 if A OR B, which is likely to be the case all the time, because
CERRADO is a ticket state not equal to CERRADO ADMINISTRATIVO, and vice
versa. (Matches first "TRUE")
What to do?
I believe you want to say
return 1 if A AND(&&) B, which says, "State is
Ok, thanks for your help. We'll just disable then, since we do not want our
customers to have this particular option.
Brian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]On Behalf Of
Michiel Beijen
Sent: Wednesday, August 15, 2012 10:33 AM
To: User questi
Hi Brian,
The problem is probably that your database backend requires different
fields than OTRS expects here. And yes, it is easy to disable this
feature, by switching off the feature "CustomerPanelCreateAccount"
under Admin > SysConfig > Framework > Frontend::Customer.
--
Mike
On Wed, Aug 15, 2
Anyone else experiencing issues trying to create a new account
using the customer.pl Customer portal? Also, might there be a way to just
disable the "Create" button on this page? We probably would benefit more by
simply disabling this ability, preventing users from being able to create new
Hi Everyone,
before we have configurate the survey to send only on one specific state,
update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm
return 1 if $Ticket{State} ne 'CERRADO';
And workś good, but, now we need to use 2 states to send the survey. like
this.
retur
Hi Erwin,
The WebUploadCache is only used for uploading attachments before
you've created an article (or a ticket).
After that, if you're working on a ticket, the attachment is
transferred to the ArticleStorage, which can be configured to be
inside the database or on the file system.
For FAQ entri
