Yeah. Parsing mail headers won't give him a reliable indicator of the source IP
he'd need for that, and If you had a static IP address, there's already a way
to handle those.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, March 27, 2013 10:
I think he's got an internal situation where he needs the ip of the
submitting user... If dhcp, I don't see how that's necessarily going to
help, and if it's static, (IMO), This can be stored with the Customer
information as an additional field.
Further, if the IP address relates to a remote contr
Given that most customers don't control their mail servers (or use someone
else's), can you explain a bit more what you're trying to accomplish? Listing
the IP addresses of Google's mail servers really won't give you much useful
information.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs
Hello,
Is it any easy way I can display the IP from the header to the agent? Today
the agent need to click "Plain format" if he want to see the IP that the
customer sending the email from. I would like to display the IP in the menu
right at all time.
Thanks.
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