[otrs] new ticket not generating email notfication

2009-02-04 Thread Aaron Rabinowitz
I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS. Is there a way to have an email sent to me if a new ticket has been created?

Re: [otrs] new ticket not generating email notfication

2009-02-04 Thread Aaron Rabinowitz
/html/x1058.html , but it still does not appear to work even after restarting the otrs service 2009/2/4 Leonardo Certuche leonardo.certu...@itcon-ltda.com There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html 2009/2/4 Aaron Rabinowitz rabin...@gmail.com

[otrs] Trying to send mail

2009-01-26 Thread Aaron Rabinowitz
Hello forum, I have a linux box with OTRS installed and an exchange 2007 box from which I cant seem to send mail to. I've tried sending mail to my account but for some reason it stays on the linux box and never makes it to my outlook. I just tried sending an email (response to my test ticket)

Re: [otrs] Trying to send mail

2009-01-26 Thread Aaron Rabinowitz
It appears all modules are there except for a few that arent needed - forgive me asking what seems like an extremely simple question but how would I authorize my linux box to use exchange? (its exchange 2007) On Mon, Jan 26, 2009 at 2:02 PM, LQ Marshall qmarsh...@inetspace.netwrote:

Re: [otrs] CC e-mail for company members

2009-01-09 Thread Aaron Rabinowitz
Can you create a client rule in outlook when receiving from people (or @ company.com) to forward it and also leave it in the mailbox? that way it still goes to both? On Fri, Jan 9, 2009 at 4:22 PM, Weindel Frank fwein...@phillyburbs.comwrote: I don't think such a feature exists. I've asked if

Re: [otrs] Mailing issue (I believe)

2008-12-04 Thread Aaron Rabinowitz
any ideas? On Tue, Dec 2, 2008 at 3:53 PM, Aaron Rabinowitz [EMAIL PROTECTED] wrote: Anytime I try to forward or mail anything from otrs it comes up with the following error: __ Software error: Modification of a read-only value attempted at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux

[otrs] Mailing issue (I believe)

2008-12-02 Thread Aaron Rabinowitz
Anytime I try to forward or mail anything from otrs it comes up with the following error: __ Software error: Modification of a read-only value attempted at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster