Re: [otrs] Exporting attachments from DB to FS

/opt/otrs/var/article Ciao AleX Alessio Tosi Sistemi Informativi Tel. +39 0290026.812 Mob. +39 3486024492 OKI Systems (Italia) S.p.A. via Milano 11 20084 Lacchiarella MI - Italy View Alessio Tosi's LinkedIn profileView Alessio Tosi's profile Any opinions expressed in this email ar

Re: [otrs] R: Exporting attachments from DB to FS

erformance issues there) and would be great to shrink the db too. Thx Bohuslav ;-) AleX Alessio Tosi Sistemi Informativi Tel. +39 0290026.812 Mob. +39 3486024492 OKI Systems (Italia) S.p.A. via Milano 11 20084 Lacchiarella MI - Italy <http://www.linkedin.com/in/alessiotosi> View Alessio

Re: [otrs] Dispatching by "to:" field

o maintain ~50 queues with less mail addresses Ciao AleX Alessio Tosi Sistemi Informativi Tel. +39 0290026.812 Mob. +39 3486024492 OKI Systems (Italia) S.p.A. via Milano 11 20084 Lacchiarella MI - Italy <http://www.linkedin.com/in/alessiotosi> View Alessio Tosi's LinkedIn profile

Re: [otrs] Sharing search templates

I'd like also to setup the default search to serch only within the last month We have more than 4 years of tickets and is quite time consuming Ciao AleX Alessio Tosi Sistemi Informativi Tel. +39 0290026.812 Mob. +39 3486024492 OKI Systems (Italia) S.p.A. via Milano 11 20084 Lacchiarel

Re: [otrs] Software problem

try to SetPermissions.sh { Home directory of the OTRS user } { OTRS user } { Web server user } [ Group of the OTRS user ] [ Group of the web server user ] for me (ubuntu) is SetPermissions.sh /usr/share/otrs otrs www-data www-data www-data Tosi Alessio Sistemi Informativi OKI Systems (Italia)

Re: [otrs] Software problem

run the SetPermission Script in otrs/scripts (or otrs/bin and run the sql update scripts in otrs/scripts _ From: DAVAUT Benoit [FR] [mailto:[EMAIL PROTECTED] Sent: Friday, April 25, 2008 2:08 PM To: User questions and discussions about OTRS.org Subject: [otrs] Software problem Hello A

Re: [otrs] index.pl and high cpu usage

WE've done few tests copying also the files but without success I've tested upgrade to 2.1.8 and runs just fine Seems to be an issue only in 2.2.6 -Original Message- From: Torsten Thau [mailto:[EMAIL PROTECTED] Sent: Saturday, April 19, 2008 11:13 AM To: User questions and discussions

Re: [otrs] Upgrade to 2.2.6 fails: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1409.

try to runa a rebiuld index cron job manually Ciao AleX Tosi Alessio Sistemi Informativi OKI Systems (Italia) S.p.A. Tel. +39 0290026812 Mob. +39 3486024492 Any opinions expressed in this email are those of the individual and not necessarily of the Company. This email and any files transmitted

[otrs] Custom TicketMenu Module for custom link in ticket zoom

I'm trying to create a custome Ticket Menu module that open another web application passing ticket information: TicketID and Ticket Number I've created a new module in /Output/HML TicketModuleChiamate.pm as mentioned in http://doc.otrs.org/developer/2.2/en/html/x533.html#ticket-module-menu with

R: [otrs] Automatic start OTRS after a Reboot

The Cron Jobs setup as otrs user are already runing and otrs would be accessible if you setup apache to start at boot Ciao AleX ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] index.pl and high cpu usage

I've been trying to upgrade a very old installation 1.3 to the latest version: ubuntu 6.06 I've installed with apt-get apache2 mysql all the perl modules required from checkmodules, some by apt-get, some directly from CPAN I've copied the database from the old server to the new one and the ru

[otrs] Automatically send a new ticket autoreply to a cc adress

would be possible to implement something similar via procmail and somthing else? Ciao AleX Hi Alex, On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote: OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the atu response when the new mail that open a ticket

[otrs] Automatically send a new ticket autoreply to a cc adress

OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the atu response when the new mail that open a ticket comes from a specific domain? Eg. [EMAIL PROTECTED], send a new mail to [EMAIL PROTECTED] and opens a new ticket. Otrs send automatically an autoreply to [EMAIL PROTECTED]

R: [otrs] How big can OTRS be ?

I have about 20 ticket managed but smaller disk space on filesystem (note that many ticket have been deleted on the system because they were spam or viruses) I had a proble on dec 1st when the ticketcounter has been resetted to 0 I've now changed back the conter to 24 and I'll see if it ha

R: [otrs] Re: Junk handling?

>> >> Move them to a specific queue ("Junk" for example) and have a generic >> agent that runs every X minutes that deletes everything in the "Junk" >> queue. >> > >Thanks. There is one drawback though which I don't like. >The user moves the ticket to the Junk queue and then it is shown at his

[otrs] [OT] imap auth as for otrs agent ldap authentication

I know that it's off topic but probably the agent auth on ldap have might trigger the same idea to someone else.   I've successfully configured my active directory as auth db for my agent, now my agents can connect to otrs using the otrs username (that for me is the same as active directory)

Re: [otrs] Add a note and move to new code in the same time (like inbulk action)

> >I'd like to use the same telmplate as bulk action for adding new notes > >I've tried to add the checkbox to the dtl and to the module > >agentNote.pm but probably there is something else to add in the pm for > >example When you select more than one ticket and do a bilk action you > >can add

[otrs] Add a note and move to new code in the same time (like in bulk action)

I'd like to use the same telmplate as bulk action for adding new notes I've tried to add the checkbox to the dtl and to the module agentNote.pm but probably there is something else to add in the pm for example When you select more than one ticket and do a bilk action you can add a note and move all

[otrs] Problems splitting ticket in 1.3.2 (bug?)

I've seen it on my system and is replicable in demo.otrs.org if you split a ticket, then select the queue that ticket will be inserted into, then a script error occour. On the lower part of the page displayed, some ticket are displayed without any link between each other. In 1.2 that ticket w

R: [otrs] Agent authentication with both Ldap and DB

Thanks Unfortunately, the Ldap users (on windows AD) will require for us to buy extra Cal licenses. Ciao AleX Oggetto: Re: [otrs] Agent authentication with both Ldap and DB > I'd like to setup an LDAP authenticationon my OTRS. > password but the users in the database and not in the ldap cannot

[otrs] Can't call method "png"

I'm upgrading from 1.2 to 1.3 but I got some problem with the new stats the system is new is Gentoo Apache 2 mod_perl mod_php fastcgi GD 2.16 GD::Graph 1.43   When I try to make a statistic in format graph (but also bargraph etc.) I get Can't call method "png" on an undefined value at /opt/

[otrs] Missing queue creating New Ticket in Agent view

I'm experiencing problems in the creations of new tickets form agent view /otrs/index.pl?Action=AgentPhone I'm missing a queue (and all subqueue) from the drop down list: Where I can find the code to examine the query that generate that list? I've had a look at the database, but in the queue tabl