Re: [otrs] OTRS on FreeBSD POP3S error.

Hi, I've faced this problem before. But I could not solve that and changed configuration of my mail server to support POP3 and POP3S. So I think it's a possibly some kind of bug in OTRS. I'm using OTRS 2.4.5 on FreeBSD 8.0 sparc64. -- Altangerel Ganbold On 12/24/2009 10:35

Re: [otrs] OTRS on FreeBSD?

before. It'll be done by "make deinstall" in /usr/ports/devel/p5-Date-Pcalc directory. Good luck :) -- Altangerel Ganbold - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

Re: [otrs] OTRS on FreeBSD?

l using tarball. You can download it from http://otrs.org. -- Altangerel Ganbold - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi

[otrs] OTRS is working very slowly

-1195). How can I solve this kind of problem? Please help me -- Altangerel Ganbold - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cg

[otrs] Customize "Compose email" form [Urgent]

es of QData matrix? Also where is the declaration of that matrix? Please help me guys, thank you. -- Altangerel Ganbold Plan for the future, because that is where you are going to spend the rest of your life. Mark Twain -

[otrs] Customize "Compose answer (email)" form

ult texts. Also I want to insert customers email address into "To" field automatically. How can I do these? I did not find source code of that form. -- Altangerel Ganbold - OTRS mailing list: otrs - Webpage: http:

Re: [otrs] Dashboard: "7 Day Stat" is not working

. Unable to load Flash content ... :( -- Altangerel Ganbold I don`t know with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. Albert Einstein On Thu, Oct 29, 2009 at 8:42 AM, Altangerel <mailto:altangere...@mobicom.mn>> wrote:

Re: [otrs] Dashboard: "7 Day Stat" is not working

Michiel Beijen wrote: Hi Altangerel, The Flash player probably is installed, but might not be associated with your browser properly. This might be due to restrictions set by your system administrator. If you can't work with Flash on your PC's because of such restrictions, you c

[otrs] Dashboard: "7 Day Stat" is not working

layer Download Center <http://www.adobe.com/go/getflashplayer>. However I've installed adobe flash player on both site server and client, that error message never changed. What is the solution? -- Altangerel Ganbold Watch out you don`t get crushed under somebody else`s wheel of fo

Re: [otrs] LDAP authentication problem (Urgent)

Maurer, Hermann wrote: Hi, sorry, I cannot help you with this issue, because our agents are using a SSO solution to login and therefore: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; What does ldapsearch say for agents, who can login and who cannot? Please use ldapsearch as w

Re: [otrs] LDAP authentication problem (Urgent)

e not seen any differences. Can you send me your configuration for agents? I'm using perl-ldap package 0.39. Also my OTRS is running on FreeBSD. BR, Altangerel Ganbold Maurer, Hermann wrote: Hi Altangerel, we're using MS ADS (Windows 2003 servers) as LDAP backend for OTRS very successful

[otrs] LDAP authentication problem (Urgent)

case it cannot. I've checked all data on AD and found no difference between users. So I do not figure out that why some search can go thorough OU (correct) some of them cannot. I have to solve these problems urgently. Also I did not find anything to help for t

[otrs] Select "My queues" for certain group

Hi all, I've a question. I want to select some queues for certain group not for single user. How can I do that? I've tried to do it on users&groups role part on admin area. But did not find anything related to this. -- Alta

[otrs] LDAP authentication problem

nt: AcceptSecurityContext error, data 52e, vece Oct 27 10:23:12 otrs OTRS-CGI-10[52875]: [Error][Kernel::System::User::UserLookup][Line:696]: No UserID found for 'username'! What should I do? Please, help me... -- Altangerel Ganbold ---

Re: [otrs] Problems on email notification

Thank you James, Now I am receiving email :). So, I have another question. Is it possible to add the queues into the "my queues" of other agents by myself (am an admin). -- Altangerel Ganbold James Morgan wrote: Head to the preferences page and add the queue

[otrs] Problems on email notification

operation? If so what should I do next? Even though I've read admin documentation for many time, I do not understand enough :(. I did not receive any mail from OTRS. Can anyone help me? -- Altangerel Ganbold - OTRS mai

Re: [otrs] Problem with authenticating Active Directory via LDAP

rUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'Us

Re: [otrs] Can't connect to mail server

Adrián Fernández Leiro wrote: No, sorry, I didn’t explain myself right. As admin user, on Config, last column, System Trace. It’s a log. It’s on /var/log/user.log too. That should give you the answer to what is going on with emails (I hope so). I check /var/log/messages (system log on admi

Re: [otrs] Can't connect to mail server

Adrián Fernández Leiro wrote: What does the System Trace say? Hi Leiro, System trace says: Error: POP3S: Can't connect to mail.xxx.com ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: freebsd Time: Thu Oct 22 15:54:03 2009 Message: POP3S: Can't connect to mail.xxx.com Traceback (32719): Module: Ker

Re: [otrs] Can't connect to mail server

Marco Vannini wrote: Did you try to manually telnet mail.xxx.com 995 from the otrs box ? Yeah, I did it and connection established. You can see the result: otrs# telnet mail.xxx.com 995 Trying xxx.xxx.xxx.xxx... Connected to mail.xxx.com. Escape character is '^]'. Also,

[otrs] Can't connect to mail server

Hi all, I've a problem related sending and receiving mail. Our mail server only supports POP3S. OTRS also supports POP3S right? I saw two options pop3, pop3s from the admin panel and selected pop3s. Since that time I've never connected to my mail server. Here is the log entry: OTRS-PMAccount

Re: [otrs] LDAP authentication problem

Hi, Maurer, thank you for your valuable reply :). I've solved my problem by following your suggest. I'm using Windows 2003 server. I faced another problem. By enabling LDAP authentication for agents, I could not log in as admin user he he. To solve this problem, I've decided to use LDAP authen

[otrs] LDAP authentication problem

uration. Also I sent you log entries: Oct 15 10:49:28 otrs OTRS-CGI-10[2271]: [Error][Kernel::System::Auth::LDAP::Auth][Line:187]: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Oct 15 10:49:28 otrs OTRS-CGI-10[2271]: [Error][Kernel: