Re: [otrs] Sort of ticket : how to identify phone tickets?

Hi, Philippe. it seems to me that it's not possible out of the box. You need to do additional development for stats framework. I never tried this before. Anton. 19.04.2010 12:30, Martignier, Philippe пишет: Hi Anton, I need this for stats purpose ... and there is nothing in stats screen to

Re: [otrs] Restrict ticket creation per email

Maybe a way forward for you... if you are on Linux/Unix platform and bouncing email is OK for you. I use postfix mta to get incoming emails into OTRS. postfix has a feature to check the intended recipient by Mysql table lookup. I lookup systemaddresses to reject mails to arbitrary recipients

Re: [otrs] Ticket Subject Agent/Customer view ist different

Hi, have a look here http://wiki.otrs-forum.de/index.php?title=Show_Ticket_Title_in_Customer_Interface regards, Anton. 19.04.2010 13:11, Max Bidlingmaier пишет: Hello, I got the following problem. After a ticket has been created a customer adds a note or something to the ticket and

Re: [otrs] Sort of ticket : how to identify phone tickets?

Dear Philippe, you can distinguish these tickets by looking at the 1st article type. It can be: 1. customer email-external 2. agent email-extenal 3. customer phone. What do you need this information for? regards, Anton. 13.04.2010 18:57, Martignier, Philippe ?: Hi there, An

Re: [otrs] run bash command and script

Yes, you can. RFTM http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-filter example 7-3. 12.04.2010 18:38, Ayhan Hacıoğlu пишет: hi all i have one question, how i can run bash command by otrs postmaster filter? thanx

Re: [otrs] Follow up rejected strange behaviour

Hello, Daniele. I suggest you file a bug on this behaviour. 08.04.2010 18:59, CARNINO Daniele (FIAT ITEM) ?: Hello all, I have a bothering problem on all my OTRS servers: when someone other than the original customer replies to a closed ticket in a queue with follow-up set to reject, an

Re: [otrs] Next Ticket State

Hello, RFTM http://doc.otrs.org/2.4/en/html/c2177.html 08.04.2010 18:45, Porter, Tonee ?: How do I limit the states available to the user when a ticket is submitted? Example: I want all new tickets to go to the submitted state. I need to find how to create date fields and I do not

Re: [otrs] Change ownership/responsible to read-only user/agent

Hello, see the docs http://doc.otrs.org/2.4/en/html/x14446.html#Ticket:Frontend::Agent::Ticket::ViewQueue BTW, read-only agent can't do anything with the ticket assigned to him exept maybe allowed move-into another queue. What's the point? Anton. 12.04.2010 14:43, Mohd Fariz Bin Hashim