RE: [otrs] Don't seem to have an otrs user

Hi Use sudo (as root): sudo -u otrs /path/to/sh /path/to/Cron.sh start otrs I added the sh because it could be lost when running sudo. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PRO

RE: [otrs] deleted ZZZAuto.pm

I beleive ZZZAuto.pm is created while doing configurations inside the OTRS web interface. There is always saved a zipy of that file in the same directory, so you should be able to recover using that. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no > -Original Mess

[otrs] Multiple frontends to one database

around? Best regards Are Hoel Systems Administrator Telio AS - www.telio.no ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder

RE: [otrs] Mysql error when trying to attach file to an outgoing email

The error message from Mysql suggests a timeout when running the sql. It could be that otrs starts a transfer, then does something else (like smtp) and then finnishes off the sql bits. - Are - > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Laur

[otrs] Delete mail after fatching

by "Got no Email at /opt/otrs/Kernel/System/PostMaster.pm line 45." when running manually. The biggest problem is that the script does'nt delete each mail after processing, but waits until it reaches it's limit and then fetches mails double. How can we avoid this? Best regards

RE: [otrs] Migrating from OTRS 1 to OTRS2

PostMasterPOP3.pl manually and found some bugs. I think we still have som table alterations to finnish off, but it works now. :) Best regards Are Hoel Systems Administrator Telio AS - www.telio.no > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf

[otrs] Mail to several agents when new mail arrives

their "subscribed" ones. This seems to solve the immediate problem, but I can't really see it as a good permanent solution. Is this a known problem? What could be the solution? Best regards Are Hoel Systems Administrator Telio AS - www.telio.no

RE: [otrs] InnoDB Tables?

Hi We changed all the tables to InnoDB to avoid locking issues, and there was no problem with that. It did not give us any big performance gain though. We're still using v 1.2.2, but I don't think the DB layout has changed a whole lot. Best regards Are Hoel Systems Administrato

RE: [otrs] Deleting data from OTRS

there. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Hamson Sent: 19. mai 2005 10:19 To: otrs@otrs.org Subject: [otrs] Deleting data from OTRS Hi, I was wondering what the bes

RE: [otrs] Manually purge old/removed tickets, performance woes

"CustomerID" field rather then using "From" or "To" fields in the email. What would make this ultimately better though, would be to get our internal Custimer ID numbers into OTRS, but I can't see any seamless way of doing this. I'm sure I can "

RE: [otrs] Installing OTRS

it runs as nobody you'll have to set read/write for all. Easiest then is to "chmod 666 Config.pm" Best regards Are Hoel Systems Administrator Telio AS - www.telio.no -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Blackstone Sen

RE: [otrs] Apache Using to much memory for Windows

od_perl eats all the memory it can get. You should probably take a look at http://httpd.apache.org and read up on how to configure Apache. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf

[otrs] Unable to connect to DB

raceback (3865): Module: Kernel::System::DB::new (v1.37) Line: 212 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.11) Line: 71 Got no DBObject at /opt/otrs/Kernel/System/POP3Account.pm line 36. " Did OTRS wait until the server was available again and process all messages at that time? I

RE: [otrs] sort order of the QueueView

handle it there. I beleive the new case (the one you split out) should get a created time "now". Just my 2 cents Best regards Are Hoel > I would guess just changing the select queries that generate the QueueView > and changing > the ORDER BY clauses... however, in Perl it&#

RE: [otrs] Default search settings

I don't think you'll experience much of a difference. The main reason we changed was because of locking issues. The problem with MyISAM is that it has locking only on tables, not rows. On smaller databases MyISAM will actually be faster. Vennlig Hilsen / Best regards Are Hoel ---

[otrs] Default search settings

ould be as simple as setting the default form values. Is there a way to do this? Best regards Are Hoel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi