Re: [otrs] Delete an article

Am 07.01.2013 12:01, schrieb Jean BROW: Anyone know if its possible to delete an article in a ticket? if you don't have an audit policy against this ;) http://www.cape-it.de/additional-modules.html -> ArticleCopyMoveDelete BB --

Re: [otrs] how to unsubscribe from this mailing list?

how about using the unsubscribe link visibile in every list email? just saying unsubscribe in subject and body seemed not to work or the moderator is just an ignorant ass. tried at least 2 times now to unsubscribe via email, damn it. -

Re: [otrs] Dashboard Auto Refresh

Am 10.10.2012 11:49, schrieb Adi Ariyanto: I already setup overview refresh time into 2 minutes, but still dashboard doesn't autorefresh I try with chrome and internet explorer Is in your otrs it works? yes, we use Firefox exclusively though. -

Re: [otrs] Dashboard Auto Refresh

Am 10.10.2012 11:01, schrieb Adi Ariyanto: Dear All I know perhaps this question is old question J Can any one tell me how to make Agen Dashboard is auto refresh after 2 minutes ? in google I found article the tutorial but it use for OTRS 2.0 I am used 3.1 index.pl?Action=AgentPreferenc

Re: [otrs] Which version to use?

Am 10.08.2012 11:33, schrieb Jos Chrispijn: Dear group, Can you tell me which OTRS version I have to download for CentOS and/or FreeBSD? Should I also download additional components/plugins or is that done after I found my way in OTRS itself (practically wise)? Jos, we've been using th

Re: [otrs] get rid /otrs/index.pl

we're on CentOS, where the module is either loaded in /etc/httpd/httpd.conf via LoadModule perl_module modules/mod_perl.so in the DSO section, or by having perl.conf in /etc/httpd/conf.d . But I guess the server issues are a topic for a Apache list or forum :) Am 27.07.2012 10:15, schrieb

Re: [otrs] get rid /otrs/index.pl

Am 27.07.2012 09:21, schrieb Adi Ariyanto: Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration did you install and enable mod_perl 2 in the Apache config? -

Re: [otrs] Try to restore OTRS

-25_11-45 --d /opt/otrs *From:*otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Bernd Backhaus *Sent:* Thursday, July 26, 2012 11:49 AM *To:* otrs@otrs.org *Subject:* Re: [otrs] Try to restore OTRS Am 26.07.2012 06:11, schrieb Adi Ariyanto: First of all thank you for anyone

Re: [otrs] RichTextEditor stopped working after upgrade to 3.1.7

Am 26.07.2012 17:30, schrieb Muhammad El-Sergani: Hi all, Ok, so funnily I downgraded to OTRS 3.1.1 and still have the same issue. Can anyone confirm if the package on OPAR is broken or has issues?! did you check the files gains the git repo? https://github.com/mwb/RichTextEditorTweaks -

Re: [otrs] Try to restore OTRS

Am 26.07.2012 06:11, schrieb Adi Ariyanto: First of all thank you for anyone that answer my question J After I try run backup otrs on my otrs virtual machine, now I want to try to restore it, i got an error /"ERROR: Already existing tables in this database. A empty database is required for

Re: [otrs] clear old ticket from database

ket Filter options and check "Delete Tickets YES" in the Ticket Commands . I suggest testing this with a special queue consisting of junk and a short close time first before running it on production queues. -- stylebites Bernd Backhaus & Markus Hüsken GbR Im Wolfsfeld 17 44879 Bochum T

Re: [otrs] ticket's moves

Am 19.06.2012 10:55, schrieb louis du Beux: Louis, have a look at the tables 'ticket_history' and 'ticket_history_type' 'ticket_history' records all actions related to a ticket (ticket_id) via history_type_id (look up in 'ticket_history_type' ) with additional infomration like ticket type,

Re: [otrs] ticketID vs ticket numer

Am 06.06.2012 10:37, schrieb Andy Wodfer: Thanks! Can I just as well use: http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201206061071 which seems to work just the sam

Re: [otrs] ticketID vs ticket numer

Am 06.06.2012 10:15, schrieb Andy Wodfer: Hi, We're tracking down some bugs in an application we've made which talks to OTRS via SOAP (mainly creates tickets). Anyway, I have one problem or question: We need to create a link in our webbased system that when clicked it will open the OTRS tick