On Monday 29 March 2010 19:08:59 JEWETT Boyd wrote:
I didn't find anything in the server or error logs but in the apache
access_log I found a couple of entries like this:
xxx.xxx.xxx.xxx - - [29/Mar/2010:15:03:59 +] GET
/otrs/customer.pl?Action=CustomerTicketZoomTicketID=924 HTTP/1.1 500
On Monday 29 March 2010 18:01:20 JEWETT Boyd wrote:
More information about this error may be available in the server error log.
Hi,
What are the entries that appear in the server's error log about the failed
requests? You should be looking for 5xx response codes.
Regards
--
Blade hails
On Wednesday 18 February 2009 02:00:47 Wes Plate wrote:
On 2/15/09 10:03 PM, Wes Plate wrote:
In old OTRS 1.3 if an agent send at email to a ticket (using as the from
email address the same email address as the Queue) in the Zoom view of
the ticket these agent emails would show as an Agent
On Thursday 12 February 2009 16:20:57 Steven Carr wrote:
On 12/2/09 13:58, Tim Stoop wrote:
I'd like to know if I can use otrs2.2 purely from my mailclient? Can
it forward incoming messages in a way that I can just reply to them in
my mailclient and otrs handles the handling and all?
On Friday 30 January 2009 16:14:18 Boyan Tabakov wrote:
Hello,
I am setting up a new installation of OTRS 2.3.3 and am stuck with the
following:
Is it possible to assign several categories to a single ticket?
For example I'd like to have categories mail, vhost and dns. Now if I
create
On Wednesday 04 February 2009 16:15:39 Michiel Beijen wrote:
What you could do is set up the OTRS::ITSM module and implement services.
You can then easily 'nest' services. Like this:
Applications
= Web
== Intranet
== OTRS
== SharePoint
= Office
== Mail Client
== Word Processor
.. or
Hello,
I am setting up a new installation of OTRS 2.3.3 and am stuck with the
following:
Is it possible to assign several categories to a single ticket?
For example I'd like to have categories mail, vhost and dns. Now if I create a
free text field named category and enter these as values, I
