[otrs] Cant See My Queues

Hi, I have OTRS 2.0.3 and I have this issue: I have 3 main queues that are cities here in Colombia (Medellín, Bucaramanga y Montería), there are tickets in sub-queues in each of these main queues, but in the queue view (first view when you log in) I can only see 2 of the main queues. I can't

[otrs] Ticket Grading

Hello, I'd like to know if is there a way I can make customers give some feedback about the way the ticket has been solved. I was thinking about 3 checkboxes to grade the ticket... happy, acceptable, bad... or something like that... maybe a module I can install on otrs... Thanks in advance for a

[otrs] Ticket Grading

Hello, I'd like to know if is there a way I can make customers give some feedback about the way the ticket has been solved. I was thinking about 3 checkboxes to grade the ticket... happy, acceptable, bad... or something like that... maybe a module I can install on otrs... Thanks in advance for

[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

Hello, I've put this message several times on the list because I haven't had an accurate answer And I have not been able to put OTRS 2.2.1 on service. I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I

[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list And I found a simi

[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list And I found a similar t

[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

n; charset="iso-8859-1" Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos A Cardona Gomez Sent: Tuesday, July 31, 2007 9:32 AM To: otrs@otrs.org Subject: [otrs] Problem W

[otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list And I fou

[otrs] Mensaje: You need permissions! after upgrade

Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list And I found a s

[otrs] Qualify tickets

Hello people, I'm working with OTRS 2.0.3... I wonder if is there an easy way to make customers qualify the tickets after the ticket gets closed, or if it would be a development I have to do myself Thanks in advance! Carlos Andrés Cardona | Analista de Informática | Centro de Tecn

[otrs] keeps sending Ticket reminder

Hi, I'm using OTRS 2.0.3. One of the agents is complaining because OTRS is sending a ticket reminder, even after closing the ticket and even after changing the owner!... Anybody knows what can i do to stop that? Thanks, Carlos Cardona ___ OTRS mail

[otrs] Queue notifications

Hello, Where (how) can i change the text of the queue notifications? For example, i want to transalate " Hi Carlos Andrés, there is a new ticket in "DBA - Clonación"! " Thanks! Carlos Cardona ___ OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Login Language Problem

Hello   I am using ORTS in spanish, but i still get the red-color-english-sentence “Sent new password to: [EMAIL PROTECTED]”  when i request for a new password in the login page.    I tried to translate this sentence in the /otrs/Kernel/Language/es.pl  file but i didn't find such se

[otrs] RE: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett)

Hello, I'd like to have it, too... Thanks! Carlos Andrés Cardona Analista de Informática Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana Circular 1 No 70-01 Bloque 9 Medellín COLOMBIA Tel: +57 4 415 9006 Fax: +57 4 230 6164 [EMAIL PROTECTED] --

[otrs] Languaje (spanish) problem II

Hello!   Last time i wrote:   >   I am using ORTS in spanish, but i still get the english “sentence Sent >   new password to: [EMAIL PROTECTED]”  when i request for a new >   password in the login page.  I tried to translate this sentence in the >   /otrs/Kernel/Language/es.pl  file

[otrs] RE: otrs Digest, Vol 34, Issue 42 Languaje (spanish) problem (Christian Schoepplein)

epplein <[EMAIL PROTECTED]> Subject: Re: [otrs] Languaje (spanish) problem To: "User questions and discussions about OTRS.org" Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" Ola Carlos, On Mon, May 22, 2006 at 05:39:50PM -0500, Carlo

[otrs] Languaje (spanish) problem

Hello,   I am using ORTS in spanish, but i still get the english sentence Sent new password to: [EMAIL PROTECTED]  when i request for a new password in the login page.  I tried to translate this sentence in the /otrs/Kernel/Language/es.pl  file but i didn’t find it.  ¿Can anyone tell me h