Re: [otrs] hide agent email address from customer view

, in order to prevent the Agent email address from being written to the ticket, one must remove $Self-{UserEmail} from its various locations in Kernel/Modules/AgentTicket*.pm . Cheers ! -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince

Re: [otrs] Customer authentication and synchronization through Active Directory (LDAP) in OTRS 3.0.3.

. -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

Re: [otrs] hide agent email address from customer view

On 09/14/2010 02:20 PM, Daniel Maher wrote: On 09/14/2010 01:45 PM, LQ Marshall wrote: I don't suppose anybody has any ideas on how to go about hiding email addresses from the customers in customer.pl ? Thank you. Don't know what you are talking about? Don't have any point where

Re: [otrs] hide agent email address from customer view

On 12/01/2010 04:38 PM, Daniel Maher wrote: I apologise for reviving such an old thread, but I am curious to know if anybody has an answer for this question ? To summarize (again) : How can I hide the agent email addresses from view in customer.pl ? In « Kernel/Output/HTML/Standard

Re: [otrs] how to handle ideas / feature requests [was : Re: bugs.otrs.org or otrsteam.ideascale.com ?]

is for actually implementing concrete concepts (that may have come from topics discussed on ideascale). Is that correct ? -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince - OTRS mailing

[otrs] Upgrade from 2.4.7 to 2.4.9 via RPM ?

particular pitfalls i should be aware of being upgrading the RPM ? For example, i have made some local edits to a few files (Config.pm, some template files, etc.), and i really do not want those to be clobbered. Thank you. -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely

Re: [otrs] Use LDAP backends which have dns round robin?

-- Daniel Maher dma AT witbe DOT net The Internet is completely over. -- Prince - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

Re: [otrs] change color of ticket on customer update in agent ticket view ?

. Thanks for the advice ! -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] change color of ticket on customer update in agent ticket view ?

to normal). I realise that there probably isn't an easy solution, but i thought i'd ask the question anyways, just in case somebody has already done something like this. Thank you, and have a good day. -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince

[otrs] Ticket tag ; free text content instead of key ?

such behaviour be enabled or added somehow ? Thank you. ref. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=186 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=70 -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince

Re: [otrs] Disable HTML mails

have an answer for your question, i would like to bump it : disabling HTML emails would be great for us as well. -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince - OTRS mailing list: otrs

Re: [otrs] hide agent email address from customer view

On 09/02/2010 02:37 PM, Daniel Maher wrote: I am curious to know if there is a way to hide the agent email addresses from the customer's viewpoint (i.e. customer.pl) ? In particular i am referring to the note tree when a customer zooms in on their ticket, but generally speaking, since all

Re: [otrs] hide agent email address from customer view

(LDAP) and queue name has been configured. Please see the following screenshot where i have highlighted each instance of the agent email address being revealed to the customer. http://imgur.com/Ik3Jt.png -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince

[otrs] hide agent email address from customer view

see the email addresses of the agents that are handling their tickets. Thank you. -- Daniel Maher dma PLUS otrs AT witbe DOT net The Internet is completely over. -- Prince - OTRS mailing list: otrs - Webpage: http://otrs.org