Re: [otrs] Upgrade from 3.0.11 to 3.1.1

Hi Erik Your steps are correct (it's the absolute minimum), but I think you should go trough it step by step as described here http://doc.otrs.org/3.1/en/html/upgrading.html (stop services, start upgrade, start services, tests) I recommend a fullbackup of your system before upgrading, better cl

Re: [otrs] Attachments not included in forward function

Hi, -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe > What do you mean by checking the attachments in the webmailer? Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and check your Attachements ther

Re: [otrs] Attachments not included in forward function

Hi, there is a forwarding problem with Outlook 2010. This is a known bug. OTRS works on it (I have a ticket for OTRS AG) Which version do you use (I have OTRS 3.0.11 and ITSM 3.0.5) In Outlook Web Access displays our Attachements are correct. May be you have the same problem? Can you check the

Re: [otrs] upgrade to otrs 3.0.9

Hi, I had the same Problem updating to an 3.0.x version. I had the effect, that some .pm files were not updated correctly. you can check the files for example Kernel/Modules/AgentTicketCompose.pm and check, if the version is the correct one. My correct files (3.0.x versions) were named Agent

Re: [otrs] Can't set service or SLA for a new ticket

o:[mailto:otrs-boun...@otrs.org]> On Behalf Of Edlhuber Florian Sent: lundi 25 juillet 2011 10:51 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't set service or SLA for a new ticket Hi, I can tell you, how I did it ;) First set up the services in admin panel - Servi

Re: [otrs] Can't set service or SLA for a new ticket

From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org]<mailto:[mailto:otrs-boun...@otrs.org]> On Behalf Of Edlhuber Florian Sent: lundi 25 juillet 2011 10:39 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't set servic

Re: [otrs] Can't set service or SLA for a new ticket

Hi Xiaoxing, after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer you can add the service to the customer or set as "default service" for all hth regards Flo Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Xiaoxin

Re: [otrs] how detailed to make the queue names?

Hi, My Suggestion is that you should use 1 Queue for your 4 agents. maximum One Queue for each Company. Don't make your System overloaded and complicated with too much Queues. Bettet use a good cmdb and Read the FAQs and Documentation about SLA and Services :-) Am 28.04.2011 um 21:31 schr

Re: [otrs] no change state ticket (new open)

Good morning, Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von DM_Julio Angulo > Good morning, I have a question, I would change the behavior of OTRS, the > following occurs: an agent and attended and confirmed with the client > completing a ticket, but after a while th

Re: [otrs] Type, service, SLA and LDAP clients

Hi Ionel, -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ionel GARDAIS > All my clients are pulled from an ActiveDirectory. > How to add a client<->service mapping inside the Config.pm file ? > (i.e. not to modify by hand all the users

Re: [otrs] Google-Maps-Customer-Map plugin ?

Hi, 3.x is stable http://www.otrs.org/news/2011/otrs_3-0-6/ ITSM 3.x is stable, too http://www.otrs.org/news/2011/otrs-itsm-gone-gold/ greetings Florian Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Szostak Grzegorz Gesendet: Dienstag