ustom icon I can use also. Does anyone know
what file I have to edit to get that in?
-Garren McKelvey
Roomlinx Network Support Engineer
2150 West 6th Avenue, Suite H
Broomfield, Colorado 80020
gmckel...@roomlinx.com <mailto:gmckel...@roomlinx.com>
Phone: 303-544- xt. 112
Fax: 3
about OTRS.
Subject: Re: [otrs] customer ticket question
Maybe your agents have put the tickets in a queue where the customers
don't have access?
bests
arthur
On Fri, Apr 23, 2010 at 4:12 PM, Garren McKelvey
wrote:
Hello,
I'm trying to set up the customer login section of OT
ified that the customerID code that is
created and is accurate to the customer. But when I log in as the
customer I can only see tickets that I created as the customer. Not as
the agent.
Does anyone have any idea what I may be doing wrong?
-Garren McK
Hey Dave,
I don't have all your answers, but I can direct you to a useful manual.
I've used it a lot when I have questions.
http://doc.otrs.org/2.4/en/html/
Hope that at least helps some.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Bucke D.J.
Sent: Tuesday, Feb
g the ticket on the
behalf of customer.Also plesae check the mail id of customer.
Regards
Sourabh Sarwate
On Mon, Feb 8, 2010 at 6:59 PM, Garren McKelvey
wrote:
Thanks for letting me know about the default. I'll make sure to turn it
off before we let customers in.
In the m
they
have created, and tickets their company has created. For this to work
you need to set the CustomerID on their account, and make sure that
tickets being created have the correct User and Customer ID.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Garren McKelvey
Sent
and discussions about OTRS.
Subject: Re: [otrs] Customer Logins
Are you trying to log in via the Agent interface rather than the
Customer interface by any chance?
http://your-domain/otrs/customer.pl
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Garren McKelvey
via the Agent interface rather than the
Customer interface by any chance?
http://your-domain/otrs/customer.pl
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Garren McKelvey
Sent: Friday, 5 February 2010 11:13 AM
To: User questions and discussions about OTRS
stomers
to log in. Anyone have any ideas?
-Garren McKelvey
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW!
, Garren McKelvey wrote:
I went to sysconfig and went to the Groups and told it to show Ticket.
Then I looked at all the Frontend::Agent categories and none of them
have anything for customerinfo.
The first option that could fit your needs is called
"Ticket::Fro
ions about OTRS.
Subject: Re: [otrs] Changing position of freetext
Hi,
On 29.01.2010, at 22:26, Garren McKelvey wrote:
I have set up several Free Text fields and they all appear at the bottom
of my ticket after the body. I'd like them to be above the body by the
Queue and Service/SLA slo
the comment box
Hi,
On 29.01.2010, at 22:14, Garren McKelvey wrote:
I am looking to increase the size of the comment box when I edit
customer information. I want to be able to see entire comments for each
customer when I am making a ticket. Right now the comment cuts off
afte
Thanks Nils!
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nils Leideck - ITSM
Sent: Friday, January 29, 2010 3:13 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing position of freetext
Hi,
On 29.01.2010, at 22:26, Garren McKelvey
Sorry to be hammering everyone with questions today.
I have set up several Free Text fields and they all appear at the bottom
of my ticket after the body. I'd like them to be above the body by the
Queue and Service/SLA slots.
Is there any way to move them up?
-Garren McK
ters not cut off. Am I even in the right place?
-Garren McKelvey
Roomlinx Network Support Engineer
2150 West 6th Avenue, Suite H
Broomfield, Colorado 80020
gmckel...@roomlinx.com <mailto:gmckel...@roomlinx.com>
Phone: 303-544- xt. 112
Fax: 303-544-1110
http://www.roomlinx.com &l
names?
Hi,
On 15.01.2010, at 18:24, Garren McKelvey wrote:
Greetings oh gurus of great knowledge,
back to you ;-)
I'm hoping to change a few ticket names. I'd like to call From,
Service, and SLA something completely different. Is there a way to
change their na
change ticket field names?
Hi,
On 15.01.2010, at 18:24, Garren McKelvey wrote:
Greetings oh gurus of great knowledge,
back to you ;-)
I'm hoping to change a few ticket names. I'd like to call From,
Service, and SLA something completely different. Is there a wa
that OTRS will grab
the call when I create the ticket?
-Garren McKelvey
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin
Greetings oh gurus of great knowledge,
I'm hoping to change a few ticket names. I'd like to call From,
Service, and SLA something completely different. Is there a way to
change their names?
-Garren McKelvey
I hope this is an appropriate area to voice this question. If not, can
someone direct me to the proper place please.
I've turned on ticket Types, and I wanted to create subtypes that are
linked, similar to the way Services and SLA work together. What I'd
like to be able to is this:
I ente
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