Re: [otrs] Upgrade issues

#x27;m not sure when this search (for ticket number) stopped working, but I have the same experience as Gazizov. For what it's worth, we've been using the Static DB all along. Hugh On Mon, Jan 24, 2011 at 10:32 AM, Gazizov Andrey <mailto:moonshi...@retn.net>> wrote: Hi Lars, I

Re: [otrs] Upgrade issues

Hi Lars, I run that script. Without any results unfortunately :-( Gazizov Andrey wrote: Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version

[otrs] Upgrade issues

Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affected. Tickets that has been created in 3rd version are searchable. Does anybody know what is

Re: [otrs] Sorting tickets in queue

07.05.2010, at 09:46, Gazizov Andrey wrote: Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically m

[otrs] Sorting tickets in queue

Hi all! Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically moved on the top. It's very inconvenien

[otrs] Installation guide for FreeBSD ...

Hello. Seems like you haven't it on your mashine. If u using mod_perl 2: ws-moonshiner# cd /usr/ports/www/p5-Apache-Reload && make -DWITH_MODPERL2 all install clean Voila :-) Kiffin Gish wrote: I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm et

[otrs] TicketFreeFields as required

ices . Novabase Av. D. Joa~o II, Lote 1.03.2.3 . Parque das Nac,o~es 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gazizov Andrey

[otrs] TicketFreeFields as required

Hello all! Does anybody know how I can make some TicketFreeText fields as required fields? Any advice in "problem" decision is welcome. Thanks in advance ;-) -- Best regards, Andrey Gazizov RETN - OTRS mailing list: otrs - W

[otrs] Ticket Subject Rules

:otrs-boun...@otrs.org] On Behalf Of Gazizov Andrey Sent: Thursday, 11 February 2010 10:58 PM To: User questions and discussions about OTRS. Subject: [otrs] Ticket Subject Rules Hello. As I understand, GenericAgent works with already created tickets but I need anything tool that will processing uncreated t

[otrs] Ticket Subject Rules

Hello. As I understand, GenericAgent works with already created tickets but I need anything tool that will processing uncreated tickets i.e. during it's creation. Gazizov Andrey wrote: Hi Leonardo! Thanks a lot! I will read it ;-) Leonardo Certuche wrote: Hi, Have you read /opt

[otrs] Ticket Subject Rules

Hi Leonardo! Thanks a lot! I will read it ;-) Leonardo Certuche wrote: Hi, Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ? There you can find several examples on how to process tickets depending on its subject Leonardo Certuche On Wed, Feb 10, 2010 at 5:21 AM, Gazizov

[otrs] Ticket Subject Rules

Good day. Is it possible in OTRS when creating new ticket if the subject of it failed to meet certain conditions (described in configs or other places) ticket has not created and an error message is printed? Thanks in advance. -- Best regards, Andrey Gazizov

[otrs] Ticket type & invisible ticket fields

Hi all! It's posible in OTRS that depending on the ticket type some of it field (maybe TicketFreeText fields) appears or disappears? For example, I have 3 types of tickets in OTRS - first, second and third and 4 TicketFreeText fields - A,B,C and D. When I creating the new phone ticket and sel

[otrs] OTRS:Delivery Of Stats Reports on Mail

Hi Marco. You should add in cron something of it: /usr/local/otrs/bin/mkStats.pl -n 10013 -r recipi...@otrs.org -s sen...@otrs.org -m 'Last day report' -f Print where 10013 - stat number It was generate the report automatically and send it via email to recipient. Hope this helps ;-) Mar

[otrs] Clever OTRS =)

to english. "Тема" is not "Theme" there but "Subject". On Tue, Dec 29, 2009 at 7:36 PM, Gazizov Andrey <mailto:moonshi...@retn.net>> wrote: Happy New Year dear OTRS users ;-) Under the end of the year I have a following task - it would be great for

[otrs] Clever OTRS =)

Happy New Year dear OTRS users ;-) Under the end of the year I have a following task - it would be great for me that otrs create ticket only in that case if it satisfies to following points: - responsible - theme - freetext fields etc.. I.e. until user will not correctly specify a theme of t

Re: [otrs] External DB (Oracle) issue

= "RUSSIAN_CIS.UTF8"; ^^^ After that OTRS began to display Russian-speaking names of clients in a normal kind. All is great :-) I'm happy :-) Gazizov Andrey пишет: Hi all. I trying to integrate OTRS (2.4.1) with Oracle but it's not working for me :-)

[otrs] External DB (Oracle) issue

Hi all. I trying to integrate OTRS (2.4.1) with Oracle but it's not working for me :-) maybe someone faced with similar problem and could it solve. If it so it will be great if you can help me or simple share experience how you overcome this difficulty. Part of Config.pm follows the text. Noti

[otrs] problems with customer info

Hi all. I use otrs and external database with customer info installed on other server. When ticket creates in field "Customer ID" I enter the correct customer ID in correct field and create the ticket. All would be good but when I wish to see full ticket info (i.e. Ticket Zoom) I will not rec