Re: [otrs] Cronjob /etc/rc.d/otrs cleanup ...

2002-10-06 Thread Hannes Lau
ment. I'm working the first time with debian and i don't really understand the suse-otrsrc, that i accessed through the CVS. Perhaps i'll try it in some month... What does this file? Starting and Stopping the cronjobs? And Cleanup!? Do you have an ICQ or AIM Account? If you don'

Re: [otrs] Cronjob /etc/rc.d/otrs cleanup ...

2002-10-05 Thread Hannes Lau
> > >>After activating the cronjobs i receive the following mail every hour. >> >>/bin/sh: /etc/rc.d/otrs: No such file or directory >> >>The Subject contains the cronjob: >>/etc/rc.d/otrs cleanup >> /dev/null >> >>I commented the reffering line in the crontab out, the mails stopped and >>the OTR

[otrs] Cronjob /etc/rc.d/otrs cleanup ...

2002-10-05 Thread Hannes Lau
pt on working... My Question: What is this line for? Is it relevant in any way? :-) Greetings Hannes Lau ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/li

Re: [otrs] Unlock-Cronjob

2002-10-02 Thread Hannes Lau
>>[...] >> >> > >This looks fine. > And didn't cause the problem :-) >>Is there any other way of debugging? Could i send the return of cronjobs >>call to a file? Perhaps by replacing >> >>>>/dev/null

Re: [otrs] Unlock-Cronjob

2002-10-01 Thread Hannes Lau
to check if the crownjobs are run properly? It would be great, if you could give me some hints... Greetings Hannes Lau ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Unlock-Cronjob [was: Notification Stuff]

2002-09-30 Thread Hannes Lau
NSTALLATION to move it to my cronjobs directory or file or whatever. Whether root nor infosys nor otrs have this job, displaying it by crontab -u username -l >But, if no ticket is unlocked, maybe >the ticket is answered? > No, it's a Testqueue and I'm the only

Re: [otrs] Notification Stuff

2002-09-30 Thread Hannes Lau
I modified the History entry too... My Problem is another one. The Tickets are not unlocked by the system. No Error Message, No History Entry, No Mail and the ticket keeps locked to the user. Configration is 5min as Timeout (no escalation time set) for the user queue. BTW: How is the Un

Re: [otrs] Notification Stuff

2002-09-30 Thread Hannes Lau
er. > For that one i made a second recipient in the UnlockTickets.pl email-sending-section. But i didn't work. The system does not send _any_ eMail, if a ticket is unlocked by TimeOut.I think I'll redo that change ;-) Greetings Hannes Lau ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] File Creation Problem in Article.pm

2002-09-30 Thread Hannes Lau
m. My OTRS didn't receive any further mail. After chown otrs /opt/OpenTRS/.forward it worked again. Perhaps thats one special case using Debian and Exim... Greetings Hannes Lau ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

Re: [otrs] File Creation Problem in Article.pm

2002-09-30 Thread Hannes Lau
7;ll report in this thread if problems appear. >Note: The otrs user has to be in the infosys group ('usermod -G infosys otrs'). > Yes, i got that out yesterday at 00:05 ;-) (new folder was just created) Many thanks! Hannes Lau ___ OTRS ma

[otrs] Notification Stuff

2002-09-29 Thread Hannes Lau
o for them. b) To get a notificatian to an non-ticket-owner-account, if the ticket is unlocked by time-out? Greetings! Hannes Lau ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] File Creation Problem in Article.pm

2002-09-29 Thread Hannes Lau
Hello! >If you change the permissions recursively then when it goes to create >the new folder for October it should be okay. > Yes! I did a chown -R infosys article and a chmod -R 777 article and it worked! Thank you for your help. I hope the problem wont appear again! Greetin

RE: [otrs] File Creation Problem in Article.pm

2002-09-28 Thread Hannes Lau
Hello! Thank you for your quick reply. [Permissions Problem in Article.pm] > I have to change the > permissions on certain folders to match the username used by my mailer > in order for it to save and execute files. But it would be strange, that the failure only shows up using the Article.pm

[otrs] File Creation Problem in Article.pm

2002-09-28 Thread Hannes Lau
Sep 28 19:29 208 It would be great if anyone could help me. The system is much better than some one has to pay for. An Notification to the Admin User if a ticket is unlocked by the system would be nice! Greating! Hannes Lau ___ OTRS mailing list: otrs

[otrs] File Creation Problem in Article.pm

2002-09-28 Thread Hannes Lau
pay for. An Notification to the Admin User if a ticket is unlocked by the system would be nice! Greating! Hannes Lau ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http