ment. I'm working the
first time with debian and i don't really understand the suse-otrsrc,
that i accessed through the CVS. Perhaps i'll try it in some month...
What does this file? Starting and Stopping the cronjobs? And Cleanup!?
Do you have an ICQ or AIM Account? If you don'
>
>
>>After activating the cronjobs i receive the following mail every hour.
>>
>>/bin/sh: /etc/rc.d/otrs: No such file or directory
>>
>>The Subject contains the cronjob:
>>/etc/rc.d/otrs cleanup >> /dev/null
>>
>>I commented the reffering line in the crontab out, the mails stopped and
>>the OTR
pt
on working... My Question:
What is this line for? Is it relevant in any way? :-)
Greetings
Hannes Lau
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>>[...]
>>
>>
>
>This looks fine.
>
And didn't cause the problem :-)
>>Is there any other way of debugging? Could i send the return of cronjobs
>>call to a file? Perhaps by replacing
>>
>>>>/dev/null
to check if the crownjobs are run properly?
It would be great, if you could give me some hints...
Greetings
Hannes Lau
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NSTALLATION to move it to my cronjobs directory or file or
whatever. Whether root nor infosys nor otrs have this job, displaying it by
crontab -u username -l
>But, if no ticket is unlocked, maybe
>the ticket is answered?
>
No, it's a Testqueue and I'm the only
I modified the History entry too...
My Problem is another one. The Tickets are not unlocked by the system.
No Error Message, No History Entry, No Mail and the ticket keeps locked
to the user. Configration is 5min as Timeout (no escalation time set)
for the user queue.
BTW: How is the Un
er.
>
For that one i made a second recipient in the UnlockTickets.pl
email-sending-section. But i didn't work. The system does not send _any_
eMail, if a ticket is unlocked by TimeOut.I think I'll redo that change ;-)
Greetings
Hannes Lau
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m. My OTRS didn't receive any
further mail. After
chown otrs /opt/OpenTRS/.forward
it worked again. Perhaps thats one special case using Debian and Exim...
Greetings
Hannes Lau
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7;ll report in this thread if problems appear.
>Note: The otrs user has to be in the infosys group ('usermod -G infosys otrs').
>
Yes, i got that out yesterday at 00:05 ;-) (new folder was just created)
Many thanks!
Hannes Lau
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o for them.
b) To get a notificatian to an non-ticket-owner-account, if the ticket
is unlocked by time-out?
Greetings!
Hannes Lau
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Hello!
>If you change the permissions recursively then when it goes to create
>the new folder for October it should be okay.
>
Yes! I did a
chown -R infosys article
and a
chmod -R 777 article
and it worked!
Thank you for your help. I hope the problem wont appear again!
Greetin
Hello!
Thank you for your quick reply.
[Permissions Problem in Article.pm]
> I have to change the
> permissions on certain folders to match the username used by my mailer
> in order for it to save and execute files.
But it would be strange, that the failure only shows up using the
Article.pm
Sep 28 19:29 208
It would be great if anyone could help me. The system is much better
than some one has to pay for.
An Notification to the Admin User if a ticket is unlocked by the system
would be nice!
Greating!
Hannes Lau
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pay for.
An Notification to the Admin User if a ticket is unlocked by the system
would be nice!
Greating!
Hannes Lau
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