agent
job, but couldn't figure out how to manage a comparison to existing tickets (or
the first in a series of e-mails arriving.)
James Roman
Network Manager
Terranet, Inc. on contract to SSAI
For IT support:
Mail: it-h...@ssaihq.com
Phon
Sorry for replying to my own post. I didn't follow my own instructions. I
executed "bin/otrs.DeleteCache.pl" and restarted the web server and all is well
again.
James Roman
On Aug 22, 2013, at 1:37 PM, James Roman wrote:
> I accidentally ran an rpm upgrade prematurely o
ons on how to restore the ability to
navigate the articles in "show one article" view?
James Roman
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: h
I saw this error as well when I deployed. The problem is with the
Compress::Zlib package. I had multiple, conflicting copies of the
package installed. I think one came from the Centos Base, and the other
from CPAN. I stuck with the base RPM package (installed in
/usr/lib64/perl5/vendor_perl/5.8
es.
Thanks
Stefan
Original Message
* processed by David.fx*
Subject:
Re: [otrs] Service Option missing on new tickets - customer.pl
(19-Mai-2011 14:52)
From:
James Roman <mailto:james.ro...@ssaihq.com>
To:
st
Did you assign the services to the customers, either individually or as
the default for all customers?
On 05/19/2011 06:03 AM, Stefan Bauer wrote:
Hi folks,
we just moved from otrs 2.4 to current 3.0. Unfortunately at the
customer.pl site, we're now missing the field Service.
I see all of our
I have just resolved an issue that I thought someone else might run into
in the future, so I'm posting it to the list for future googlers.
Problem Symptoms:
* OTRS cron jobs are not executing, as a result no remote e-mail
fetching is occurring
* Manually running "Fetch Mail" from th
I2 package. A similar change will probably
be necessary for other Linux distros, but the font names may be different.
On 05/05/2011 09:01 AM, James Roman wrote:
I installed the dejavu-lgc-fonts package and created a symbolic link
to the directory they are installed in:
ln -s ../../../../../../share
11:44 AM, Stephen Hall wrote:
James,
A bit of googling returned this:
http://translate.google.com/translate?js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf=1&sl=auto&tl=en&u=http%3A%2F%2Fforums.otrs.org%2Fviewtopic.php%3Ff%3D30%26t%3D2078
Hope it helps.
Steve
On 4 May 2
We are building a a new OTRS system on a Centos 5.6. I am trying to work
with reports/statistics. We can generate CSV reports ok, but the PDF
reports fail. I keep getting the following error:
cannot find font '' ... at
/usr/lib/perl5/site_perl/5.8.8/PDF/API2/Resource/CIDFont/TrueType/FontFile.
I agree that most of what you are reporting on are services, not queues.
In general use a new queue if you need separate escalation times,
separate support groups, or separate customer groups. Add the ITSM
modules if you haven't already.
On 04/28/2011 03:37 PM, Edlhuber Florian wrote:
Hi,
My
Not sure this is exactly what the original poster is asking. I believe
we have the same issue, but our customers may send mail from their
corporate e-mail, an e-mail address that they are sub-contracted to or a
personal address. Is there any way to associate all these alternate
e-mail addresses
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