Not sure this is exactly what the original poster is asking. I believe
we have the same issue, but our customers may send mail from their
corporate e-mail, an e-mail address that they are sub-contracted to or a
personal address. Is there any way to associate all these alternate
e-mail addresses into one customer login so they see their complete history?
On 03/31/2011 10:03 AM, Gerald Young wrote:
Email and customerIDs don't have to relate to each other. A CustomerID
is, essentially, a tag, label, group, or folder. It might be an email
address or a Company Name. Pick your analogy.
Read more here: http://forums.otrs.org/viewtopic.php?f=60&t=7531
<http://forums.otrs.org/viewtopic.php?f=60&t=7531>
On Thu, Mar 31, 2011 at 7:21 AM, Muhammad El-Sergani
<mserg...@gmail.com <mailto:mserg...@gmail.com>> wrote:
Hi all,
In our case, we deal with customers, that may email us from one or
more email address. i.e.: trouble tickets might be opened from
emails a...@example.com <mailto:a...@example.com>, d...@example.com
<mailto:d...@example.com> and/or supp...@example.com
<mailto:supp...@example.com>, Example.com being the customer company.
Looking into the system, all three emails will have 3 separate
CustomerIDs, and thus, will be dealt with as 3 different customers.
Could someone help shed some light please?
Best Regards,
Muhammad El-Sergani.
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