Under Admin, then click on "Users" you will see the "New Ticket Notification" setting. This will notify them of any new tickets that arrive in the "Queues" that they are assigned to.Jeff
On 11/2/06, Terry Dobbs <[EMAIL PROTECTED]> wrote:
I have read it many times, I can access that screen and chang
Alan,Think about how each type of "user" logs into otrs. Customers use customer.pl and admins use index.pl and there are two seperate database tables to store information about each type of user. So, to answer your question yes and no.
Just create them with the same username and password under the
llerton <[EMAIL PROTECTED]> wrote:
On 9/6/06, Jeff Lansidel <[EMAIL PROTECTED]> wrote:> I am using FC5 and had to downgrade Postgresql to version 8.0.8 from 8.1.4> and reconfigured the
config.pm to use postgres and everything went well. So> if you have to download the binaries I w
I am using FC5 and had to downgrade Postgresql to version 8.0.8 from 8.1.4 and reconfigured the config.pm to use postgres and everything went well. So if you have to download the binaries I would read up on which version works/has the least amount of problems with RH9.
visit postgresql.org and read
Lee,That is a stumper. We are using FC5 with the same type of email setup as well and i did not have to change any settings, it just worked this way from the beginning.Here are some of the subject lines from a recent test scenario - maybe compare them to yours? did you change any of the settings th
Lee, Your symantec email filter blocked my reply, more than likely because i had some unix commands in the body.Do you have another email address so i can reply to you?Jeff
On 8/25/06, Lee Friedman <[EMAIL PROTECTED]
> wrote:
Jeff,
Been testing and trying to get it working for several days
Lee,I am assuming you are using a "linux" server correct? If this is a windows machine i am not sure what your problem could be. If you are using linux/unix then check the following.Have you set up a crontab to check for new mail? i have mine set for 3 minutes with this command: /opt/otrs/bin/PostM
Lee,I didn't have to configure anything to make this happen, it was already set up that way. Have you tested it yet?JeffOn 8/24/06,
Lee Friedman <[EMAIL PROTECTED]> wrote:
I was under the impression that OTRS could do this, but cannot find configuration options to set it up. Here is the
I have not had any luck finding information about how to do this if it is possible. I would like to import all of our employees into the database so they do not have to go through the "new" registration process. This is to insure that their email address is spelled correctly.
Thanks for the input.J
Hi,How to convert a ticket to a FAQ?
Can this been done or maybe be an
enhancement down the road?
If it can, could someone direct how
to it please.
Thank
You,Jeff
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