Re: [otrs] Charset problem with fetch emails

tem with a cryptic error. Thanks. On Thu, Mar 18, 2010 at 2:42 PM, Luís Gomes wrote: > I just replaced EmailParser.pm with the latest one from CVS and the problem > i had seems to be gone. > > > > > On Wed, Mar 17, 2010 at 8:39 PM, Gustavo Azambuja wrote: > >> Not

Re: [otrs] Using inline images on responses

Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >

Re: [otrs] Using inline images on responses

the FormID variable and since the image was uploaded using the form on Admin->Responses it has a different FormID. Any ideas on how to achieve this ? On Thu, Mar 25, 2010 at 10:12 PM, Luís Gomes wrote: > Hi there, is there a way to use inline images on default responses (e.g: > hea

[otrs] Using inline images on responses

Hi there, is there a way to use inline images on default responses (e.g: header image on emails)? The richtext editors on the administration area don't have the image upload option like the ticket reply/note/etc. Thanks Luis - O

Re: [otrs] Can't post forms - really strange problem

23, 2010 at 4:56 PM, Alexander Halle wrote: > Luís Gomes wrote : > > sure, but isn't it strange that the problematic workstation can access the >> system just fine and do everything except for posting forms? >> >> otrs log doesn't log anything and neither does ap

Re: [otrs] Can't post forms - really strange problem

sure, but isn't it strange that the problematic workstation can access the system just fine and do everything except for posting forms? otrs log doesn't log anything and neither does apache2 log when I click the submit buttons. On Tue, Mar 23, 2010 at 4:28 PM, Alexander Halle wrot

[otrs] Can't post forms - really strange problem

unately there is no resolution or hints on what can be wrong on that thread. Thanks Luís Gomes - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.

Re: [otrs] Envelope-To Header

t; http://bugs.otrs.org/show_bug.cgi?id=5161 > > It's implemented for upcoming OTRS 3.0 now. > > Many thanks for your help! :) > > Greetings, > -Martin > > On 22.03.2010, at 15:30, Luís Gomes wrote: > > > Hello there, i was having an issue where the To: head

[otrs] Envelope-To Header

Hello there, i was having an issue where the To: header was empty on some emails and the header that had the needed email was "Envelope-To": This was causing the ticket to be created on the Raw queue instead of the queue associated with that email address (because it didn't find anything on the To

Re: [otrs] Charset problem with fetch emails

I just replaced EmailParser.pm with the latest one from CVS and the problem i had seems to be gone. On Wed, Mar 17, 2010 at 8:39 PM, Gustavo Azambuja wrote: > Not yet, the problem is in some e-mails with problem in codecs. > > > 2010/3/17 Luís Gomes > > I'm also havin

Re: [otrs] Charset problem with fetch emails

I'm also having the same problem, the script throws out an error in Address.pm on line 69 and just stops there, even though I have a lot more emails to receive. Any fixes for this available? On Mon, Mar 8, 2010 at 3:24 PM, Leonardo Certuche < leonardo.certu...@itcon-ltda.com> wrote: > Hi Gustav

Re: [otrs] Handling fewer agents on weekends

y don't set outofoffice on friday :D > > MV > > On Mon, Jan 11, 2010 at 3:13 PM, Luís Gomes < > luis.strawberrywo...@gmail.com> wrote: > >> Hello, >> >> New otrs user question: >> What would it be the best solution with OTRS to handle weekends wher

[otrs] Handling fewer agents on weekends

Hello, New otrs user question: What would it be the best solution with OTRS to handle weekends where there are fewer agents. How to handle their tickets if they get replies? Thanks - OTRS mailing list: otrs - Webpage: http://otrs

[otrs] Remove Ticket ID from subject?

Hey all, is it possible to don't display the ticket id on the e-mails subject? I've tried removing it but all replies will then open new tickets instead of beeing associated with the original ticket. Isn't it possible to define the ticket ID on a mail header or something? Thanks

[otrs] Reorder navbar items

Hi all, is there any way to change the order of the navbar buttons? I'm especially interested in moving the logout button to the end of the navbar. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

[otrs] Implementation advice - Is OTRS suitable for this situation

Hello, I've been assigned a task of solving a inefficiency problem on our company regarding emails. I'll try to explain the problem first so I can get some feedback if OTRS is suitable and how should I configure the system if it is. We deal with a little over 100 different email addresses that mu