2011030836000124."
This happened to me when I merged ticket in Raw queue into another
ticket, the ticket was left open. I have set up Raw queue so tickets
in it can't be closed, which should explain why this happened.
Perhaps you have similar setup?
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Matus UHLAR - fantomas, uh...@fa
yisam.
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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I feel like I'm diagonally parked in a paralle
e got a "select all viewed"
> button on the left bottom of the search result.
I don't see that button. Do I need to upgrade OTRS, install new module, or
just search in some specific way in order to see it?
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk
ets, select and close them all?
I also can find all the notifications that created those tickets, can some
process could match the mail with created tickets and close them
automatically?
We are running ITSM 1.2.3 (otrs 2.3.4).
--
Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas
s done at row level.
>
> MUf> OTOH, the InnoDB tables do not support fulltext searching.
>
> MUf> Could anyone tell me if it's worth moving tables to InnoDB and which
> tables
> MUf> should be moved, or, which should be left in MyISAM?
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Matus UHLAR - fantomas,
pport fulltext searching.
Could anyone tell me if it's worth moving tables to InnoDB and which tables
should be moved, or, which should be left in MyISAM?
Thank you
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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ys of
> configuring mail clients, but we found this the cleanest for us as the
> OTRS box already had Postfix on it.
I wonder if it wouldn't be better to add support for customers with no
e-mail addresses...
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
Warning:
> On 15.12.2010, at 11:40, Matus UHLAR - fantomas wrote:
> > My question is, if you find reverse proxy or forwarding better than
> > another server(s), and why.
On 24.12.10 15:12, Nils Leideck wrote:
> because maintaining a single server is easier :-)
well, the security
rding.
> Instead I recommend to use a reverse proxy for the access provided to
> customers.
>
> Read this first: http://en.wikipedia.org/wiki/Reverse_proxy
>
> Bundled with a virtual IP address we setup very performant OTRS services.
My question is, if you find reverse pro
isn't causing me a problem.
...but others may comment, learn from the answer and correct it only if they
understand it.
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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Varovanie: na tuto adresu chc
erface and not emailed?
>
> I undertand the reasons why it is currently implemented to email a
> password - but can this be changed without too much effort? It would
> be useful in our environment.
I'd recomment a e-mail address validation before such ticket would be
a
sword. Maybe a captcha can be used to avoid spam.
>
> Any ideas how this could be implemented - if at all ?
I would be careful about this - there's a chance to abuse such feature.
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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like incremental backup exists. However once in
a while we all need to do full backup and the more data we have, the longer
it takes.
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
Warning: I wish NOT to receive e-m
sending mail to that summmy address
whenever a ticked is created for the user?
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu.
Posli tento
e Presley wrote:
> As a followup, I found section 12.1.1 in the manual, about external
> databases. I was just wondering if anyone had any more specific
> examples about Oracle. Do we need to install the Oracle client on the
> OTRS server?
for accessing oracle DB, you need oracle
Which can look quite odd considering
> I have
> setup a event based notifcation to e-mail customers when a
> note-external
> comment has been made to their ticket.
>
> Anyone got any ideas as to why this is happening?
http://bugs.otrs.org/show_bug.cgi?id=3891
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Matus
ckets, OTRS sends Cc: to addresses
collected from the database, which results into mail sent to incorrect
addresses.
Is there any easy possibility to avoid this?
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Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
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