On 10/08/2010 09:29 AM, Hiren Joshi wrote:
Having just got OTRS on a number of iPhones and an iPad here, I feel a
bit left out with my Android, it would be a useful app so +1 for an
Android app.
I too would be interested in that. If there is not work done on an
Android app, we should start
On Thu, Aug 12, 2010 at 9:52 AM, Martin Edenhofer mar...@otrs.org wrote:
Hi Erling,
I want to offer you support for the server site (do you have docu what you
want to have?).
I see, there are more people interested.
Should we start a public project group?Who wants to join?
I'm game!
On Mon, Dec 28, 2009 at 9:35 AM, Michael Mitchell mmitch...@6ave.com wrote:
I ran a check modules and it’s telling me that io::socket::ssl its not
installed for pop3 ssl connection how do I fix? I went to cpan.org website
found the module but it looks like a zip file once I get the file how do
I have a bit of a problem. People here that are going to use otrs do
not like the way the ticket queues are shown: when you are working with
a ticket, the thread associated to it is shown just as a list of
subjects (they would like it to be a bit less terse). And when you
select the list of
rajaa Jlil wrote:
Ok thx i will try that.
A quick way to test is to setup, say, mozilla thunderbird to check mail
in that account. Make sure you can see the emails you send to that
account. Once it works, you just copy the username and other info you
used to otrs.
Best regards
First of all, /etc/cron.d/otrs does not seem to be working. My test was
to send an email to the account I setup otrs to retrieve email from. If
I run PostMasterMailbox.pl manually, it will retrieve the email. But it
is not being executed by cron. The only thing I did to the otrs cron
file was
...@itcon-ltda.com mailto:leonardo.certu...@itcon-ltda.com
www.itcon-ltda.com http://www.itcon-ltda.com
Cra 31 # 54-10 TECNOSOFT
Medellín, Colombia
On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares raubvo...@gmail.com
mailto:raubvo...@gmail.com wrote:
First of all, /etc/cron.d/otrs does
a point there. If it gets cute I will drop $HOME in a
heartbeat. ;)
Hope it helps,
It did indeed. Thanks!
Leonardo Certuche
On Tue, Aug 4, 2009 at 1:14 PM, Mauricio Tavares raubvo...@gmail.com
mailto:raubvo...@gmail.com wrote:
Leonardo Certuche wrote:
Hi Mauricio
Michiel Beijen wrote:
Run perl otrs\bin\otrs.checkModules and see what perl modules you're
missing for IMAPS. Then install those...
Incidentally, that was my own problem. Thanks for the info!
Good luck!
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT +
I would like to be able to authenticate agents against our LDAP server.
In example 11-7, we see a nice setup to pull agents info (username and
password at the very least, I assume), but we have it setup to do ldap
with tls and certificates. Is there an option in AuthModule::LDAP that
allows
Quick interface question: in the postmaster mail account page
(Admin-PostMaster Mail Account), how do you setup an email to receive
messages through imaps? From the documentation, I believe it can be done
using procmail/formail, but I was wondering if it can be done right from
the otrs
I am putting OTRS in the web server checking the mail
server using imap (or pop if it has to) with TLS (that is a must). Can I
do it from within the program? Last time I tried in OTRS (2005!) I had
to use procmail or something like that to fetch the mail. Also, to send
mail it will
I want to install a trouble ticket manager program here but have a few
questions I would appreciate some feedback:
o Is there a way for the customer to keep track of a ticket through email?
o Does otrs have to be on the same machine as the mail server that
handles its messages or, say, it
Has anyone successfully used otrs with imap? If so, how did you do it?
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Instead of using pop3, I would like to use imap-ssl to retrieve trouble
ticket emails to be handled by otrs. According to the documentation,
the best way to do that is to use fetchmail and then parse it to
PostMaster.pl? How to do that? I tried to do something like (test
.fetchmailrc in
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